Contact us

Just give our friendly Customer Services team a call on 015394 88100 and they'll be happy to help you.

Sorry, no - we can't make any changes to an order once it's been submitted. You can place another order, which will be delivered separately and may incur a postage charge if under £50.

Orders containing more than one product may be delivered in more than one parcel and arrive separately. Because of the size of some of the items we sell, some deliveries will be sent using a large delivery service. Please allow up to 7 working days for delivery.

If you have received your despatch confirmation, you can use the tracking details to follow the progress of your parcel.

Due to unprecedented demand deliveries are taking longer than normal, please allow up to 10 working days for confirmation of despatch. You don't have to contact us before this as we will notify you as soon as your order is despatched.

Did you know that one of our most popular product range is the Dry:Soon heated airer? If you've ordered accessories with the heated airer, They will be delivered in two parts. The accessories usually arrive first, with the airer taking a little longer as it's a larger item

There are two ways to track your order. You can use the tracking link in the email we'll send you when your order has been despatched, or you can log in to your account on our website. If you don't have an account you won't be able to track your order online - please contact us by phone, chat or email for more information about tracking your order.

Your order should be with you within 3-5 days, and our warehouse teams and couriers will work hard to get your parcel to you as soon as possible. We'll email you as soon as your order has been despatched to let you know it's on its way, and you'll be able to track your order via the tracking link in the email. If you don't receive your order or email within 5 days, please contact us and we'll find out where it's got to.

You don't have to contact us to check stock, instead check out the product pages for the next availability. If you have previously placed an order and haven't received it yet, don't worry we will be in touch to let you know when it's on its way.

We want you to enjoy shopping at Lakeland, which is why, in addition to your statutory rights, we offer a 3-year guarantee on every product (exclusions apply on Heated Textiles, see more here), so you can shop with complete confidence.

It means if you buy anything from us and you're not 100% satisfied, or if you decide it's not for you after all, you have plenty of time to return it for a full refund or replacement.

The most environmentally friendly way to return a product is by popping into one of our stores. Just bring along your receipt or order confirmation email as proof of purchase, and one of our colleagues will be happy to help. If you're hoping to exchange a product, we advise calling your local store before you visit, so we can check if the item is available for you.

Or, if your order was delivered by Evri, and you're not able to get to your local Lakeland store, you can arrange a free return (subject to size restrictions) by clicking here. They will collect your parcel on a specific day (Mon-Sat), or you can drop your parcel off at your local Evri ParcelShop. Please note: you'll need to print a returns label for all Evri returns.

If your order was delivered by any other courier please contact us on 015394 88100 and we'd be delighted to arrange a collection for you.

Returns to store and via your delivery courier are free of charge. If you choose to return via an alternative courier or Royal Mail, we're unable to cover delivery and postage fees and will be unable to track your return.

If you need any help at all, please call one of our friendly Customer Services colleagues on 015394 88100, and we'll make things easy for you.

If you buy something from us and you're not 100% satisfied, or it's faulty, you can return it for a replacement or refund for up to 3 years - just bring your receipt or order confirmation email as proof of purchase and we'll get it sorted.

See the full Lakeland Guarantee here.

How can I change my account address/name/email address?

If you don't get an email within 10 minutes (remember to check your spam folder), it probably means you don't have a password registered with us. You can either set up a new account or place your order as a guest.

When you get to the 'Your Basket' page you'll see a box that says 'Enter a myLakeland Coupon or Voucher Code' - just pop the voucher code into the box, click 'Add', and the amount of the voucher will be automatically deducted from your order.

We love to hear what our customers think, click here to send us an email.

Please read more about our charitable activities here.