Free Click & Collect
Free UK Delivery over £45
3 year guarantee
We're encouraging all of our customers to choose their preferred safe place for deliveries. Your Tracking
link can be found in your order despatch email confirmation, choose 'divert' and select a safe place. This
can also be done in the MyPlaces settings on the Hermes app anytime. You can get the app by searching
"Hermes Parcels" in your app store.
If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, we'll leave it
there - even if there's someone in the property. We'll take a photo, which will be included in the
delivery notification email.
If no safe place is available, we'll knock on the door and step back. When you answer we will ask
for your name to ensure a safe delivery, but we won't ask you to sign using a handheld device. If there
is no answer, we'll re-attempt delivery on a different day.
When you place an eligible order, you will be offered the Click & Collect service at the checkout.
Available from most Lakeland stores in the UK, we will suggest your nearest store(s), or you can select
an alternative if you prefer, and deliver your order to your chosen store ready for you to collect. We
will give you an estimated collection date and keep you informed of progress by email before letting you
know when your order is available in store. We will keep your order in store for 4 days, if
you're unable to collect it within this time frame please contact the store. When
collecting your order, please remember to bring your order number, payment card used, and a form of ID.
As we are unable to split orders between Click & Collect and Home Delivery, only complete orders where
all items are eligible for the service can be delivered to store for collection.
For added convenience, we can deliver your order to your local MyHermes ParcelShop. To take advantage of
this, simply select the 'ParcelShop' option on the 'your basket' page.
Orders despatched to myHermes ParcelShop locations should arrive at your chosen ParcelShop within 2-4 days after despatch.
If you have chosen to provide us with a mobile telephone number and that number is listed in the 'mobile'
field then you should receive an SMS text message from Hermes once your shopping has arrived at your
a mobile telephone number has not been listed in the 'mobile' field, your order despatch email will
include a link you can use to track your parcels progress.
When collecting your order from the ParcelShop – please remember to take along one of the
following forms of ID:
ParcelShop will hold your parcel for ten days from the date it arrives at your chosen ParcelShop - if you
do not collect your order within ten days, it will be returned to us. Upon receipt of your parcel we
will either issue you with a refund or contact you to discuss whether you would like the parcel to be
If you are in any doubt about your ParcelShops opening times etc, we highly recommend you contact
them prior to making a special journey to collect your shopping.
Delivery time: We're unable to specify a time for overnight deliveries, delivery will
take place anytime up to 9pm.
Not all areas can receive overnight delivery, we will show you the delivery services available in your
area during checkout once you have entered your delivery address details.
Not all products are available for overnight delivery, more information can be found on the product
We only currently accept online payment from cards issued by UK banks. Please contact us if you'd like to place an order but have a card issued by a non-UK
For details on delivering an order overseas, please see our guide for orders being despatched to addresses outside
If you've placed an order via our website as a registered customer, you can track its
progress through our warehouse. Log in to your account and click on 'view order history'.
We want you to enjoy shopping at Lakeland with complete confidence, which is why, in addition to your
statutory rights, every single product you buy from us comes with a 3 year guarantee. So, if you buy
something from us and you're not 100% satisfied or it is faulty, you can return it for up to 3 years –
just bring along your receipt or emailed order confirmation as proof of purchase. Plus all returns are
To do this, it would be really helpful if you could call one of our friendly Customer Services Advisors
on 015394 88100 first, as there are occasions when it may not be necessary for you to be inconvenienced
by sending a product back to us.
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