Delivery & Returns

Where to? Service How much? What do I need to know?
United Kingdom Standard delivery FREE for orders £45 and over. £3.50 for orders up to £44.99.
United Kingdom Express delivery Standard delivery plus £5.00
United Kingdom Click & Collect FREE
United Kingdom myHermes Parcelshop £3.50
EU Countries Standard delivery £7.50 for all orders VAT is deducted for applicable goods at the point of ordering. Our charges cover export only - EU countries may charge customs duties which are payable by the recipient in that country - but we’re afraid we can’t say how much these might be. Goods may also be inspected. This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.
Non EU Countries Standard delivery £25 for orders up to £20. Add an extra £3 for each additional £5 worth of products VAT is deducted for applicable goods at the point of ordering. Our charges cover export only - non EU countries may charge customs duties which are payable by the recipient in that country - but we’re afraid we can’t say how much these might be. Goods may also be inspected. This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.
Republic of Ireland Standard delivery FREE for orders over £100. £6 for orders up to £99.99. VAT is deducted for applicable goods at the point of ordering. Our charges cover export only - EU countries may charge customs duties which are payable by the recipient in that country - but we’re afraid we can’t say how much these might be. Goods may also be inspected. This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.
British Forces Post Office (BFPO) Standard delivery FREE for orders £45 and over. Only £3.50 for all other orders. UK VAT is deducted for applicable goods at the point of ordering.
Channel Islands* Standard delivery FREE for orders £45 and over. Only £3.50 for all other orders. UK VAT is deducted for applicable goods at the point of ordering.
Foreign & Commonwealth Office (FCO)** Standard delivery FREE for orders £45 and over. Only £3.50 for all other orders. UK VAT is deducted for applicable goods at the point of ordering.
United Kingdom
Service Standard delivery
How much? FREE for orders £45 and over. £3.50 for orders up to £44.99.
United Kingdom
Service Express delivery
How much? Standard delivery plus £5.00
United Kingdom
Service Click & Collect
How much? FREE
United Kingdom
Service myHermes Parcelshop
How much? £3.50
EU Countries
Service Standard delivery
How much? £7.50 for all orders
What do I need to know? This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.
Non EU Countries
Service Standard delivery
How much? £25 for orders up to £20. Add an extra £3 for each additional £5 worth of products
What do I need to know? VAT is deducted for applicable goods at the point of ordering. Our charges cover export only - non EU countries may charge customs duties which are payable by the recipient in that country - but we’re afraid we can’t say how much these might be. Goods may also be inspected.
Republic of Ireland
Service Standard delivery
How much? FREE for orders over £100. £6 for orders up to £99.99.
What do I need to know? This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.
British Forces Post Office (BFPO)
Service Standard delivery
How much? FREE for orders £45 and over. Only £3.50 for all other orders.
What do I need to know? UK VAT is deducted for applicable goods at the point of ordering.
Channel Islands*
Service Standard delivery
How much? FREE for orders £45 and over. Only £3.50 for all other orders.
What do I need to know? UK VAT is deducted for applicable goods at the point of ordering.
Foreign & Commonwealth Office (FCO)**
Service Standard delivery
How much? FREE for orders £45 and over. Only £3.50 for all other orders.
What do I need to know? UK VAT is deducted for applicable goods at the point of ordering.

Deliveries by Hermes

We're encouraging all of our customers to choose their preferred safe place for deliveries. Your Tracking link can be found in your order despatch email confirmation, choose 'divert' and select a safe place. This can also be done in the MyPlaces settings on the free Hermes app or online web booker tool. You can get the app by searching 'Hermes Parcels' in your app store.

If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, we'll leave it there - even if there's someone in the property. We'll take a photo, which will be included in the delivery notification email.

If no safe place is available, we'll knock on the door and step back. When you answer we will ask for your name to ensure a safe delivery, but we won't ask you to sign using a handheld device. If there is no answer, we'll re-attempt delivery on a different day.

Click & Collect

When you place an eligible order, you will be offered the Click & Collect service at the checkout. Available from most Lakeland stores in the UK, we will suggest your nearest store(s), or you can select an alternative if you prefer, and deliver your order to your chosen store ready for you to collect. We will give you an estimated collection date and keep you informed of progress by email before letting you know when your order is available in store. We will keep your order in store for 4 days, if you're unable to collect it within this time frame please contact the store. When collecting your order, please remember to bring your order number, payment card used, and a form of ID.

As we are unable to split orders between Click & Collect and Home Delivery, only complete orders where all items are eligible for the service can be delivered to store for collection.

myHermes Parcelshop

For added convenience, we can deliver your order to your local MyHermes ParcelShop. To take advantage of this, simply select the 'ParcelShop' option on the 'your basket' page.

If you have chosen to provide us with a mobile telephone number and that number is listed in the 'mobile' field then you should receive an SMS text message from Hermes once your shopping has arrived at your chosen ParcelShop. Where a mobile telephone number has not been listed in the 'mobile' field, your order despatch email will include a link you can use to track your parcels progress.

When collecting your order from the ParcelShop – please remember to take along one of the following forms of ID:

  • Credit/debit card
  • Foreign ID card
  • Passport
  • Photo driving licence
  • Photo ID card
  • UK driving licence

ParcelShop will hold your parcel for ten days from the date it arrives at your chosen ParcelShop - if you do not collect your order within ten days, it will be returned to us. Upon receipt of your parcel we will either issue you with a refund or contact you to discuss whether you would like the parcel to be despatched again.

If you are in any doubt about your ParcelShops opening times etc, we highly recommend you contact them prior to making a special journey to collect your shopping.

Overnight delivery

Delivery time: We're unable to specify a time for overnight deliveries, delivery will take place anytime up to 9pm.

Not all areas can receive overnight delivery, we will show you the delivery services available in your area during checkout once you have entered your delivery address details.

Not all products are available for overnight delivery, more information can be found on the product pages.

Overseas delivery

We're often asked if we deliver outside the UK. In fact, we deliver almost everywhere and we've set out the essential facts in the table at the top of this page.

Please check the delivery details page during checkout for latest delivery times.

All charges are per delivery address; we do not deliver to PO Box addresses.

*Our express delivery service is not available to Channel Islands, Isle of Man, and some remote areas of the Scottish Highlands and parts of Northern Ireland.

**Our express delivery service is not available to FCO customers and we are not permitted to send the following items, or items containing, glass, porcelain, knives, scissors, foods or extra large items due to FCO regulations and restrictions.

Please note: we are unable to reserve out of stock items for overseas delivery.

If you have any questions about our overseas delivery service, or you need additional information, please get in touch with our Customer Service team either by phone on +44 (0) 15394 88100, email [email protected] or by post to Alexandra Buildings, Windermere, Cumbria, LA23 1BQ, UK, and we’ll do all we can to help.

Need assistance with calculation of import and export duties?
The European commission has an easy to use online tool which will help calculating these costs for both non EU and EU member states.

We only currently accept online payment from cards issued by UK banks. Please contact us if you'd like to place an order but have a card issued by a non-UK bank.

Order tracking and history

If you've placed an order via our website as a registered customer, you can track its progress through our warehouse. Log in to your account and click on 'view order history'.

Returns

We want you to enjoy shopping at Lakeland with complete confidence, which is why, in addition to your statutory rights, every single product you buy from us comes with a 3 year guarantee. So, if you buy something from us and you're not 100% satisfied or it is faulty, you can return it for up to 3 years – just bring along your receipt or emailed order confirmation as proof of purchase. Plus all returns are free.

To do this, it would be really helpful if you could call one of our friendly Customer Services Advisors on 015394 88100 first, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.