About us

As a UK home shopping pioneer, Lakeland has been at the heart of the home for over 60 years, offering an unrivalled collection of life-changing innovations across cooking, baking, cleaning and laundry. Born in the heart of the Lake District, we understand what it takes to make a house a home, from creative kitchenware to ingenious solutions designed to make everyday tasks easier, quicker and more enjoyable.

We've worked hard to build a reputation for quality that our customers can rely on. Our buyers search the world for new homeware innovations, putting them through a rigorous selection and testing process to ensure they meet our exacting standards. We want you to be delighted with your purchases for years to come, so every item is thoroughly tried and tested and only when we are completely satisfied does a product earn its place in the Lakeland range.

From top quality cookware and baking essentials, to time saving kitchen gadgets and game changing innovations such as our award-winning Dry:Soon heated airers, if they've made it into our range, you can be sure they'll be outstanding quality and offer great value for money. We're so confident of this that every item we sell is backed by our 3-year guarantee - if you're not delighted with your purchase or our service, please tell us so we can put it right. It's this dedication to superb service that has gained us such a loyal customer following over the years.

Founded in the early 1960s, we've the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline. If you visit any of our stores you can be assured of a warm welcome, and when you call our friendly UK-based Customer Service team, you'll always receive good advice and excellent service - our colleagues know our products inside out. We really hope you enjoy shopping with us and that you'll love our products as much as we do.

We look forward to welcoming you soon.

Yours sincerely,

Ian Williams
Chief Executive Officer