Due to legal requirements on the sale of dangerous goods, we have to prove a customer is over 12, 16 or 18 on certain items. If we need your date of birth, a box will appear on the delivery page where you'll have to add your date of birth and telephone number before you can proceed to the payment page.

Once you have placed your order the money will be taken from your account, and we
will begin preparing your order to be sent out as soon as the stock is available. 

It's probably because you checked out as a guest. Which means you won't be able to see your order in your online account. You won't see orders older than 3 years but don’t worry we have visibility of your orders.

No - if part of your order is out of stock we won't charge you any extra to deliver it when it comes back into stock.

You don't have to contact us to check stock, instead check out the product pages for the next availability. If you have previously placed an order and haven't received it yet, don't worry we will be in touch to let you know when it's on its way.

Sorry, no - we can't make any changes to an order once it's been submitted. You can place another order, which will be delivered separately and may incur a postage charge if under £50.

Just give our friendly Customer Services team a call on 015394 88100 and they'll be happy to help you.

Did you know that one of our most popular product range is the Dry:Soon heated airer? If you've ordered accessories with the heated airer, they will be delivered in two parts. The accessories usually arrive first with the airer taking a little longer as it's a larger item.

Due to unprecedented demand deliveries are taking longer than normal, please allow up to 10 working days for confirmation of despatch. You don't have to contact us before this as we will notify you as soon as your order is despatched.

Please don’t worry, your order is on the way to you.

Because of the size of some of the items we sell, some deliveries will be sent using a large delivery service. If you buy various products, they may be delivered separately.

If you have received your despatch confirmation, you can use the tracking details to follow the progress of your parcel.

Oh dear. Try clearing your cookies first. If that doesn't work, try a different internet browser or another device. If all else fails, give our Customer Services team a call on 015394 88100 and they'll get you sorted.

Yes - we want you to enjoy shopping at Lakeland, which is why, in addition to your statutory rights, we offer a 3-year guarantee on every product, so you can shop with complete confidence.

It means if you buy anything from us and you're not 100% satisfied, or if you decide it's not for you after all, you have plenty of time to return it for a full refund or replacement.

All returns are free, but the most environmentally friendly way to return a product is by popping into one of our stores. Just bring along your receipt or order confirmation email as proof of purchase, and one of our colleagues will be happy to help. If you're hoping to exchange a product, we advise calling your local store before you visit, so we can check the item's available for you.

No - some of our stores are quite small and some products are only available online, or too big to keep in store. Just give your nearest store a call before you make a special trip for something in particular - we wouldn't want you to have a wasted journey. You can find your nearest store's phone number here.

Just click here and enter your location to find your nearest store plus up-to-date opening times and a detailed map. See you soon.

Yes. You can Click & Collect from all our stores and most (but not all) products are eligible. Select Click & Collect at the checkout and we'll give you an estimated collection date and keep you up to date with your order via email. When your order is ready for collection, we'll email and you'll have four days to collect it. If you can't collect your order during this time frame, please let the store know directly.

Please remember to bring your order confirmation - either on your phone or printed and bring a valid photo ID - this helps us make sure we're handing your order to the right person and in some cases is used for age verification. On arrival, simply head to the till point and show your details to a member of our team.

Yes. If someone is collecting on your behalf, please ensure they bring a copy or screenshot of your order confirmation, and their own photo ID - this allows us to record who collected your order and in some cases is used for age verification. On arrival, simply head to the till point and show your details to a member of our team.

Yes. But there are some items we can't send overseas - pressurised containers, toxic substances, and some particularly heavy items, for example - you'll be advised of any products affected during checkout. And from time to time, for a variety of circumstances, there are some countries we can't ship to - you won't be able to select a delivery address at checkout if this is the case. For more information, including delivery charges, click here.

Now that the UK has left the EU, any orders sent outside the UK may be liable for a customs duty charge. For more details, click here.

We can't send or place an order for an out of stock item for delivery outside the UK. You'll need to reorder once the item is back in stock. Postage charges apply.

ParcelShops will hold your order for 10 days. After 10 days the parcel will be returned to us.

Yes, you can. Click here to arrange a return if your order was delivered by Evri. You'll need to print out a returns label. If you don't have a printer at home, you can print out a returns label in most ParcelShops. If your order was delivered by any other courier please contact us on 015394 88100 and we'd be delighted to arrange a collection for you.

Evri will send you a text message when your order is at your chosen ParcelShop.

£3.95 per order - the same as our standard UK delivery charge.

Knife products are available to be purchased in store, online and over the phone on 015394 88100.

If you are ordering a Knife to be delivered to your home address, someone would need to be available to receive the order as a delivery pin is required on delivery.

We are unable to delay the delivery of your order, once placed your order would be with you within 3-5 working days on our standard delivery.

There are two ways to track your order. You can use the tracking link in the email we'll send you when your order has been despatched or you can log in to your account on our website. If you don't have an account you won't be able to track your order online - please contact us by phone, chat or email for more information about tracking your order.

Your order should be with you within 3-5 working days, and our warehouse teams and couriers will work hard to get your parcel to you as soon as possible. We'll email you as soon as your order has been despatched to let you know it's on its way, and you'll be able to track your order via the tracking link in the email. If you don't receive your order or email within 5 days, please contact us and we'll find out where it's got to.

When you place your order, you can tell us to leave your parcel in a safe place or with a neighbour. If there is no delivery instruction they will decide if safe to leave. Couriers try to deliver three times before your order is returned to us.

Some high-value items will need a signature but we'll let you know on the product page.

Yes. Click on the tracking link we send by email when your parcel is despatched. This will take you to the Evri MyPlaces page. On here you can select a safe place, add a photograph of your safe place for the courier to refer to and add a preferred neighbour or a neighbour to avoid.

It depends. If you've ordered multiple items, your order may be coming from different locations and could arrive separately on different days. If your complete order doesn't arrive within the allotted delivery time, please contact us.

Most are, but some products, such as heavy and large items, and products sent direct from suppliers, aren't. There are also some remote areas we can't offer express delivery to - you'll find more information on the product pages.

Standard UK delivery is free when you spend over £50, and only £3.95 if you spend less.

Absolutely - just enter the recipient's name and address in the delivery section at checkout and we'll send your order straight to them. Alternatively, you could do a click and collect and pick up at your local store.

Sorry, no. Items on an order can only be sent to one address. You can of course place multiple orders, each with a different delivery address, but please be aware that all orders under £50 will incur a delivery charge.

If that's the case we recommend you arrange a ParcelShop delivery when you place your order, or use our free Click & Collect service. Otherwise, give us a call and we'll see if we can arrange a different courier for you (charges may apply).

Absolutely. Our courier Evri has partnered with what3words, to help our deliveries go smoothly. It allows you to easily tell us exactly where you want your packages delivered, whether that's a specific entrance, shed or hidden spot in your garden. And when our drivers have a what3words address, they know exactly where to drop off your order. You can discover what3words addresses on the free what3words app or online map and add it to your Evri account on the free app or online web booker tool. For help adding a what3words address to your Evri profile, click here.

We're encouraging all of our customers to choose their preferred safe place for deliveries. Your Tracking link can be found in your order despatch email confirmation, choose 'divert' and select a safe place. This can also be done in the MyPlaces settings on the free Evri app or online web booker tool. You can get the app by searching 'Evri Parcels' in your app store.
If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, we'll leave it there - even if there's someone in the property. We'll take a photo, which will be included in the delivery notification email.
If no safe place is available, we'll knock on the door and step back. When you answer we will ask for your name to ensure a safe delivery, but we won't ask you to sign using a handheld device. If there is no answer, we'll re-attempt delivery on a different day.

We're sorry your order hasn't been delivered on time. There are a number of reasons this may have happened - vehicle breakdown, traffic accident, or driver emergency, for example. Please allow a couple of days, and if your order still doesn't arrive, let us know and we'll look into it.

Don't panic. Double-check your tracking info first to see if it's been left with a neighbour or in a safe place. If you still can't find it, wait a couple of days to see if it turns up - if it doesn't, let us know and we'll look into it and get it sorted for you.

Yes - you can buy £5, £10, £20, £50, £75 or £100 e-gift cards via our website, or any value in store. They can be spent online or in our UK stores.

Lucky you. It's simple to redeem. When you get to the payment page, click on 'Lakeland voucher' and select 'Gift card or E voucher'. Enter the 16 digit voucher number and the
value of your e-voucher will automatically be deducted from your order.

Your e-voucher should arrive in your inbox within 2 hours. If it doesn't, don't panic - it might be in your junk folder, so have a look in there first before contacting us.

You can use as many gift cards and e-vouchers as you like, but you can only use one promotional voucher per order, as stated in our Terms & Conditions.

We want you to enjoy shopping at Lakeland, which is why, in addition to your statutory rights, we offer a 3-year guarantee on every product (exclusions apply on Heated Textiles, see more here), so you can shop with complete confidence.
It means if you buy anything from us and you're not 100% satisfied, or if you decide it's not for you after all, you have plenty of time to return it for a full refund or replacement.
The most environmentally friendly way to return a product is by popping into one of our stores. Just bring along your receipt or order confirmation email as proof of purchase, and one of our colleagues will be happy to help. If you're hoping to exchange a product, we advise calling your local store before you visit, so we can check if the item is available for you.
Or, if your order was delivered by Evri, and you're not able to get to your local Lakeland store, you can arrange a free return (subject to size restrictions) by clicking here. They will collect your parcel on a specific day (Mon-Sat), or you can drop your parcel off at your local Evri ParcelShop. Please note: you'll need to print a returns label for all Evri returns.
If your order was delivered by any other courier please contact us on 015394 88100 and we'd be delighted to arrange a collection for you.
Returns to store and via your delivery courier are free of charge. If you choose to return via an alternative courier or Royal Mail, we're unable to cover delivery and postage fees and will be unable to track your return.
If you need any help at all, please call one of our friendly Customer Services colleagues on 015394 88100, and we'll make things easy for you.

If you buy something from us and you're not 100% satisfied, or it's faulty, you can return it for a replacement or refund for up to 3 years - just bring your receipt or order confirmation email as proof of purchase and we'll get it sorted.

See the full Lakeland Guarantee here.

Full list can be found here.

You can use our normal free returns process.

Once you have placed your order the money will be taken from your account and we will begin preparing your order to be sent out as soon as the stock is available .

You can pay with VISA, MasterCard, American Express, Maestro or PayPal. If you're ordering from overseas, we only currently accept online payment from cards issued by UK banks. Please contact us if you'd like to place an order but have a card issued by a non-UK bank.

If your card is declined, you'll need to contact your bank to find out why. Please try to pay again using a different card or by PayPal.

It's the 3-digit number on the back of your credit/debit card. If you have an American Express card, it's a 4-digit number on the front of your card (usually top right). Sometimes known as the CV2 or CVV number, it helps us validate your purchase and protect against fraud. Even if you decide to save your credit/debit card details in your account, your Security Code won't be held on file and you'll need it each time you place an order.

Your username is the email address you used when you created your account.

No. If you'd prefer not to create an account you can check out as a 'guest'. But if you decide you want to track your order you can quickly and easily set up an account at checkout.

You can update all your personal details quickly and easily by logging into your account on our website and using the menu in the 'My profile' section'.

Just log in to your account at the top right-hand side of the home page. Click on 'My Account', then on the 'My profile' drop-down menu, click on 'Update personal details' and you can change your email address (and your phone number there).

Don't panic. It's easy to reset your password. Go to our forgetten password form and fill in your email address, we we'll then send you a link to reset your password. If you don't get an email within 10 minutes (remember to check your spam folder), it probably means you don't have a password registered with us. You can either set up a new account or place your order as a guest.

If you don't get an email within 10 minutes (remember to check your spam folder, it probably means you don't have a password registered with us. You can either set up a new account or place your order as a guest.

We take the protection of customer`s details extremely seriously and do not pass on your details to any 3rd parties or partners. Our privacy promise can be found here.

Smart move. You can sign up here. We can't wait to have you on board. As well as your money-off vouchers, you'll enjoy regular discounts, hand-picked partner offers, exclusive competitions and so much more. Plus whenever you shop online or show your membership in store, a few pennies go into our Charity Pot which supports deserving UK charities.

When you get to the 'Your Basket' page you'll see a box that says 'Enter a myLakeland Coupon or Voucher Code' - just pop the voucher code into the box, click 'Add' and the amount of the voucher will be automatically deducted from your order.

You don't need to enter your number. We'll tie everything together with your name address and email address.

You can find your myLakeland vouchers either on your myLakeland app and if you receive our marketing emails, you’ll receive a reminder via email. 

If you cannot see your vouchers in your myLakeland app, please check your marketing preferences to ensure you are opted in to receive marketing from us.

We need your address to send you your card, special offers, invites to special events, and details of our partnerships and Charity Pot. We would also like to send you emails updating you about the club if you are happy for us to do so. Offering your Date of Birth allows us to send a birthday treat too.

We take the protection of customer`s details extremely seriously and do not pass on your details to any 3rd parties or partners. Our privacy promise can be found here.

We completed extensive research with our customers and colleagues to find out which charities were important to them when we launched the club and still regularly survey the membership base to check the relevancy of what we do. As a result we support 3 national charities and some local to our Lake District base. Details of monies raised and who is being supported can be found here.

We use different marketing channels to provide our offers - in print, in the app or via email.

Unfortunately not but don’t worry we send offers out regularly. If you download our app, they are easy to keep digitally.

Membership of myLakeland is on an individual basis only.

You can opt out at anytime by logging in to your online account on our website or calling us on 015394 88100.

No - Cannot be used in conjunction with any other promotional voucher or offer that gives you money off your total purchase.

No - myLakeland vouchers can only be used against full price products.

Vouchers cannot be used on items that are already discounted and specific products, see terms and conditions for full exclusions. 

Our Lakeland mobile app is a piece of cake to download and install:

Visit your device's app store
Search for 'myLakeland'
Press 'install'
Once downloaded, you can sign in if you're an existing member, or simply create a new account
Top tip; Look for this app icon when searching for 'myLakeland' in the Appstore.

There's an array of benefits to using our Lakeland app:

Access your myLakeland card and exclusive vouchers right from the app
View and update your personal details
Find your nearest Lakeland store
Get access to exclusive content, recipes and in store events

The Lakeland app is compatible with Apple and Android operating systems. iPhone requires iOS 17.0 or newer. Android requires OS of Android 9 or newer.

We've got you covered:

If you have a lakeland.co.uk login, you can use the same credentials you use on lakeland.co.uk to sign into the app
If you don't have a lakeland.co.uk login, use your existing card number to quickly create a digital account

Vouchers are just a tap away:

Open the Lakeland app
Tap 'myVouchers' at the bottom of your screen
Your valid vouchers will magically appear

It's easy to scan your myLakeland card in the store:

Open the Lakeland app
Tap the 'myCard' section in the toolbar at the bottom of the screen
Present your card for our store colleague to scan the barcode
Trouble with scanning? Tapping on the card will enlarge the barcode and increase your device's screen brightness
Don't worry if you get stuck one of our team are at hand to help.

To redeem your vouchers in store:

Open the Lakeland app
Tap on the myVouchers section in the toolbar at the bottom of the screen
Find the voucher you're interested in, and tap on the voucher details button
Present the voucher at the till for our store staff to scan
Repeat for multiple vouchers
Don't worry if you get stuck one of our team are at hand to help.

To redeem vouchers online:

Open the Lakeland app
Tap on the myVouchers section in the toolbar at the bottom of the screen
Tap on the voucher details button for the voucher you're interested in
Tap the 'copy code and shop' button, you'll be whisked away to lakeland.co.uk
Add your desired products to your basket
Paste the copied code into the field named 'Enter a coupon or voucher code' on the basket page, then tap the 'add' button
Repeat for multiple vouchers

Changing your contact details is quick and easy:

Log into your account in the app
Tap the 'Account' section in the toolbar at the bottom of the screen
Find the 'Personal details' section and tap on it
Your name and contact information will appear ready for you to update

To update your address:

Log into your account in the app
Tap the 'Account' section in the toolbar at the bottom of the screen
Find the 'Address book' section and tap on it
Choose to either edit an existing address or add a new one

Please contact us with the correct one.

If your vouchers aren't showing up, don't worry, here are a few things you can try:

Make sure you're logged into the correct myLakeland account
Check your app is updated to the latest version.
iPhone app update instructions
Android app update instructions
Ensure your vouchers haven't expired by tapping on the 'Expired vouchers' link at the bottom of the vouchers screen
If you're still having trouble, our friendly Customer Services team is ready to lend a hand on 015394 88100

If your vouchers aren't being applied, here's what to check:

Make sure your vouchers are still valid and haven't expired
Check you've met the minimum spend limit to redeem the voucher
Ensure you've added the qualifying products to your basket
Check you have added your the voucher code on the basket page of your order. (See "How do I redeem my vouchers using the app on lakeland.co.uk?" above)
If you're still having issues, our friendly Customer Services team is ready to help on 015394 88100

Don't worry as long as all our myLakeland memberships have the same contact information they will be joined together.

We no longer send out offer packs, you can access your vouchers and benefits directly from the Lakeland app.

If you need a little help, don't worry; use our webchat service and our knowledgeable advisors will be more than happy to assist. Please note, during peak times, there may be a small delay before we can connect you with an app advisor.

If you're sure you want to cancel your membership, here's how:

Log into your account in the app
Tap the 'Account' section in the toolbar at the bottom of the screen
Find the 'Communication preferences' section and tap on it
Locate the 'myLakeland Preferences' section, then use the toggle switch next to the question 'Do you want to be part of myLakeland'?
Confirm you want to leave the club. Select 'Yes' and you'll no longer be a part of the myLakeland club

If you're sure you want to deletion of your digital account and data, here's how:

Log into your account in the app
Tap the 'Account' section in the toolbar at the bottom of the screen
Find the 'Account deletion' link under the 'Settings' section and tap on it
Read the information on this page, Locate the 'Delete Account' button and tap it
Confirm you want to delete your account by tapping the 'Yes, request deletion' button.
Alternatively, you can request account deletion using our online request form.

Please note: Account deletion requests can take up to 30 days to action.

We're passionate about the quality of the products we sell at Lakeland. It's very rare that we have to recall a product or advise you of a quality issue, but should we experience a problem with a product, you'll find the details of any current quality issues and recalls here.
We're very sorry for any disappointment and inconvenience caused and want to put things right for you as soon as possible. If you've bought one of the below recalled products, please either return it to one of our stores or contact our Customer Service team to arrange for it to be collected, free of charge. We will, of course, give you a full refund.
Recalled Products
Lakeland Personal Blender and Smoothie Maker Ref 61780
Greenpan Featherweight Oval Casserole 6.6L Ref 26339
Greenpan Featherweight Casserole 3.3L Ref 26338
Greenpan Featherweight Casserole 5.3L Ref 26337
Lakeland bubble waffle maker Ref 62145
Dry:Soon Airer Cover with Heater Ref 53432

Your order will be delivered using a Pin service. These products are covered by the Offensive Weapons Act 2019 and can only be delivered to the address they were ordered from and to a person over 18.

There's a £5 delivery charge for the Pin service delivery on all orders regardless of their value.

No you just need to give the pin number you received with your confirmation.

Your order will be delivered between 8 am and 9pm the next day if you order Monday to Thursday before 7pm. Orders placed Friday to Monday will be delivered in 2 working days.

Sorry, no.

The courier will try again the next day (3 attempts will be made). After that, the product will be returned to us.

Sorry, no.

Sorry, no.

You can use our normal free returns process.

Of course. Just click here, add your details and we'll send one out to you.

Yes we do, subject to certain criteria. We're always checking our competitors' prices to make sure you're getting great value from Lakeland, but if you do find an identical product for less from any of the following retailers - John Lewis, Dunelm, Currys, Argos, Robert Dyas, The Range, or Sainsbury's - then please let us know and we'll match the price*.

We're happy to price match based on the following: We'll match our competitor's current UK store or website price. The competitor's product must be brand new, identical to ours, and offered on the same terms (make, model, colour, accessories, gifts etc.). We and our competitor must both have the stock ready for delivery. We must be able to verify our competitor's price and stock position. We will only match the item's price - not the delivery charge or other services. And don't forget, we also offer a 3-year guarantee on everything, so you can shop with complete confidence. Not many retailers can say that.

*If you buy a price-matched item from us, no further reductions in the form of vouchers or promotional/myLakeland discounts can be applied.

We reserve the right to amend and update our terms and conditions from time to time, including the right to exclude certain branded products. We'll only ever make these changes when we feel it's necessary though.

Suggestions, thoughts and comments - we love to hear from you.
You can contact us by chat, phone, email, letter or in person at one of our stores and, if you have any questions just ask or check our frequently asked questions.

We love to hear what our customers think, click here to send us an email?

Please read more about our charitable activities here.

You can find product description? specifications and reviews on our website. There are often links to documents including instructions and safety sheets towards the bottom of each product description. If you have a specific question please contact us.

We're always working hard to bring you the best products at the best prices. While we're no longer part of the student discount programme, you can still look forward to exciting offers and quality products we know you'll love.

To ensure fair access for all our customers, we reserve the right to limit the quantity of a particular item that each customer can buy - just to make sure there's enough to go around.