The Lakeland Guarantee

Trust Lakeland

We want you to enjoy shopping at Lakeland with complete confidence, which is why, in addition to your statutory rights, our products come with a market-leading 3-year guarantee.

Quality you can depend on

We're committed to offering quality products that will give you amazing results, stand the test of time and provide excellent value for money. No product makes it into our range without us really putting it through its paces; however, if you buy something from us and you're not 100% satisfied*, or it is faulty, you can return it for a refund or replacement for up to 3 years - just bring along your receipt or email order confirmation as proof of purchase.

We always put you first

For over 60 years, customer service has been at the very heart of our business. Looking after our customers has helped Lakeland thrive since we opened our doors in the 1960s and, as we've grown, we've never lost sight of what's important... you! If you have any questions about our guarantee, or want to return a product, our friendly, knowledgeable staff in store or our UK-based Customer Services team will always be happy to help.

Thousands of 5-star customer reviews from Trustpilot

"I have bought a lot of items from Lakeland over the years and will always buy as the quality is excellent. It has outstanding service and excellent customer service, which is very hard to find in companies The quality of most items are so good you just have to buy more and reasonably priced."
"I ordered online and I was notified so quickly that my items were ready. As I needed them that day this was absolutely brilliant. I was really impressed with the service in store when I went to pick them up: the assistant was friendly and helpful."
"Great range of products to choose from. I always come away with more than I intended to buy! Lovely, friendly staff who are very knowledgeable and helpful."
"Lakeland has a deservedly good reputation for products that do what you expect them to do. It is easy to order their products and I was lucky to have a nearby store available to take advantage of click-and-collect. The item was as expected and the experience took little effort on my part. I shall not hesitate to continue to do business with Lakeland."

*Exclusions:

Due to hygiene reasons, there are some items that are only eligible for returns if they are unused and in their original unopened condition (with all packaging and seals intact).
Products that cannot be returned unless unopened or faulty:

• Heated textiles
• Blankets
• Bedding

These items have tamper-proof packaging so that we can determine if they have been opened. If this seal is broken, we will consider the product used and therefore not eligible for a refund (unless faulty). If you attempt to return a product outside our returns policy, we will not be able to process a refund or replacement. This does not affect your statutory rights.