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The only condition we place on the use of this website - whether you buy, browse, find out about our stores or just keep up to date with what's happening in the world of creative kitchenware - is that you enjoy it!
If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us
Find out about the Lakeland guarantee
We may not be able to accept your order, or part of your order, due to one of the following reasons:
If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.
If you change your mind about an order and want to cancel it, it is not a problem. Normally your rights mean you can cancel anytime up to 14 days after receiving your order and you would have a further 14 days to return the order, but at Lakeland our guarantee means you can cancel or return items for up to 3 years after ordering for a refund or replacement - just make sure you have your receipt or emailed order confirmation as proof of purchase.
Please note, orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, just return it to us free of charge.
To cancel your order, please contact us
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.
Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.
To ensure fair access for all our customers, we reserve the right to limit the quantity of a particular item that each customer can buy – just to make sure there's enough to go around.
We reserve the right to amend and update our terms and conditions from time to time, including the right to exclude certain branded products. We'll only ever make these changes when we feel it's necessary though.
myLakeland vouchers are redeemable in store, online, or by phone. Can only be used on full priced products. Cannot be used in conjunction with any other promotional voucher or offer that gives you money off your total purchase. Cannot be used on price matched or ex display models. Cannot be used to purchase Alfa Forni, Everdure, Witt & Gozney products. Cannot be exchanged for cash or used to purchase a Lakeland gift card or e-voucher. Voucher can only be used once. Only one voucher or discount code can be used per transaction. Please see here for the full myLakeland terms & conditions.
Please retain these Terms and Conditions for personal reference.
Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.
User generated content helps us to improve our products as well as helps other customers make an informed decision. We love your content and would love to feature you, but before we can here’s the legal bit…
By stating “Yes” or “Agree” in response to Lakeland Ltd when prompted on social media or email in regards to content usage you are accepting these Terms of Use and you confirm:
Please see our privacy policy here: www.lakeland.co.uk/info/PrivacyPolicy
Social prize draws are competitions and giveaways held across our social media platforms. Before entering please read the following Terms and Conditions:
Lakeland, Alexandra Buildings, Windermere, Cumbria, LA23 1BQ Telephone +44 (0)15394 88100 Facsimile +44 (0)15394 88300
Lakeland Limited trading as Lakeland is a VAT registered company in the UK: 153541873
Place of Registration: Windermere
Company Registration Number: 809688
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