Terms & conditions

The only condition we place on the use of this website - whether you buy, browse, find out about our stores or just keep up to date with what's happening in the world of creative kitchenware - is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us

Find out about the Lakeland guarantee

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • you're not eligible to order from Lakeland.

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, it is not a problem. Normally your rights mean you can cancel anytime up to 14 days after receiving your order and you would have a further 14 days to return the order, but at Lakeland our guarantee means you can cancel or return items for up to 3 years after ordering for a refund or replacement – just make sure you have your receipt or emailed order confirmation as proof of purchase.

Please note, orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, just return it to us free of charge.

To cancel your order, please contact us

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

WIN your money back in our Dry:Soon prize draw

Buy a Dry:Soon Heated Airer, Heated Airer Bundle or Drying Pod before 28th February and we'll enter you into our prize draw to win your money back*

Theres' no entry fee and no catch! Simply purchase one to automatically be entered into our draw. We'll be contacting 3 lucky winners very soon, and 5 runners-up will also receive a £50 Lakeland Gift Card.
*Note: Prize draw only open to customers who live in England, Scotland or Wales.

Full terms and conditions as follows:

  1. This prize draw is open to residents of England, Scotland and Wales aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  2. Entries will be accepted until midnight on Sunday 28th February 2021.
  3. Entry is by purchasing any Dry:Soon Heated Airer, Heated Airer Bundle or Drying Pod between 21st January 2021 and 28th February 2021 inclusive from lakeland.co.uk, by phone on 015394 88100, with an order by post, or via one of our UK stores (if they reopen during this time period once any lockdown restrictions are eased – check our website for the latest updates) when you choose home delivery or make a purchase in store and present your myLakeland card. All such purchasers will be automatically entered into the draw – there is no additional cost to enter.
  4. If you purchase a Dry:Soon product but do not wish to be entered into the draw for whatever reason, please contact us using the link on our website.
  5. Only one entry into the draw per person will be allowed.
  6. There will be three winners. The winners will be chosen at random by the Promoter, Lakeland, from all the eligible entries received and notified by Wednesday 24th March 2021. The Promoter’s decision is final and no correspondence will be entered into.
  7. The prize is a refund of the purchase price of one Dry:Soon Heated Airer, Heated Airer Bundle or Drying Pod as at the time of purchase. The prize value will reflect which Dry:Soon product you have purchased. If you purchase multiple Dry:Soon products, your prize will reflect the highest priced Dry:Soon product that you have purchased – multiple purchases will not result in multiple refunds.
  8. There is no choice of alternative prize to that stated.
  9. Winners must claim their prize by 30th April 2021 by successfully responding to our winning notification. If you do not respond within this time period, your prize will be forfeited and an alternative winner selected at random..
  10. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter, and accordingly the Promoter may at its absolute discretion vary or amend the draw and the entrant agrees that no liability shall attach to the Promoter as a result thereof.
  11. The winner' name and county will be available on request by contacting us using the link on our website and marking your enquiry 'Dry:Soon Prize Draw Jan/Feb 2021'.
  12. All participants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain a copy of these Terms and Conditions for personal reference.
  13. The Promoter, Lakeland, reserves the right to amend these Terms and Conditions at any time and without prior notice. Any changes will be posted on this website and such posting shall be adequate notice to all participants.

Prize provider: Lakeland

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

WIN your money back in our Bona® prize draw

Buy a Bona® Spray Mop System Wood Floor Kit or Bona® Spray Mop System Stone, Tile & Laminate Kit before Sunday 28th February 2021 and we'll enter you into our prize draw to win your money back*.

There's no entry fee and no catch! Simply purchase one to automatically be entered into our draw. We'll be contacting 6 lucky winners very soon.
*Note: Prize draw only open to customers who live in England, Scotland or Wales.

Full terms and conditions as follows:

  1. This prize draw is open to residents of England, Scotland and Wales aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  2. Entries will be accepted until midnight on Sunday 28th February 2021.
  3. Entry is by purchasing a Bona® Spray Mop System Wood Floor Kit or Bona® Spray Mop System Stone, Tile & Laminate Kit (product number 23848 or 24083) between 4th February 2021 and 28th February 2021 inclusive from lakeland.co.uk, by phone on 015394 88100, with an order by post, or via one of our UK stores (if they reopen during this time period once any lockdown restrictions are eased – check our website for the latest updates) when you choose home delivery or make a purchase in store and present your myLakeland card. All such purchasers will be automatically entered into the draw – there is no additional cost to enter.
  4. If you purchase a Bona® Spray Mop Cleaning Kit product but do not wish to be entered into the draw for whatever reason, please contact us using the link on our website.
  5. Only one entry into the draw per person will be allowed.
  6. There will be six winners. The winners will be chosen at random by the Promoter, Lakeland, from all the eligible entries received and notified by Monday 15th March 2021. The Promoter's decision is final and no correspondence will be entered into.
  7. The prize is a refund of the purchase price of one Bona® Spray Mop System Wood Floor Kit or Bona® Spray Mop System Stone, Tile & Laminate Kit as at the time of purchase. Multiple purchases will not result in multiple refunds.
  8. There is no choice of alternative prize to that stated.
  9. Winners must claim their prize by 30th April 2021 by successfully responding to our winning notification. If you do not respond within this time period, your prize will be forfeited and an alternative winner selected at random.
  10. Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of the Promoter, and accordingly the Promoter may at its absolute discretion vary or amend the draw and the entrant agrees that no liability shall attach to the Promoter as a result thereof.
  11. The winner's name and county will be available on request by contacting us using the link on our website and marking your enquiry 'Bona Mop Prize Draw Feb 2021'.
  12. The Promoter, Lakeland, reserves the right to amend these Terms and Conditions at any time and without prior notice. Any changes will be posted on this website and such posting shall be adequate notice to all participants.

Prize provider: Lakeland

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

Till Receipt Store Survey Monthly Prize Draw Terms & Conditions

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  • There are 5 prizes each month of £50 in Lakeland gift cards.
  • Entries will be accepted only through the Lakeland website, whilst completing our store survey.
  • Only one entry per person, per month will be allowed.
  • By the 14th day of the following month, five winners will be drawn at random from all the entries received during the month and notified by email, phone or post.
  • The winners will be drawn at random, from all the entries received.
  • There is no alternative prize or cash alternative to the prize stated.
  • Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
  • Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland’s attempts to make contact.
  • The Promoter's decision is final and no correspondence will be entered into.
  • Winners' names and towns will be available on request in store.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions and by any other requirements set out in the promotional material.
  • Winners may be requested to take part in publicity.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

Product Reviews Monthly Prize Draw Terms & Conditions

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  • There is one prize each month of £100 in Lakeland gift cards.
  • Entries will be accepted only through the Lakeland website.
  • You will automatically receive one entry into the current month’s prize draw for each product review you leave during the month (subject to your product review meeting our editorial guidelines and therefore being published).
  • By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post.
  • There is no alternative prize or cash alternative to the prize stated.
  • Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
  • The Promoter's decision is final and no correspondence will be entered into.
  • Winners’ names and towns will be available on request.
  • Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland’s attempts to make contact.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions.
  • Winners may be requested to take part in publicity.
  • If you leave a product review but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

E-Newsletter Sign Up Online Monthly Prize Draw Terms & Conditions

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  • There is one prize each month of £100 in Lakeland gift cards.
  • Entries will be accepted only through the Lakeland website or from agreeing to email marketing on placing an order.
  • You will automatically receive one entry into the current month's prize draw for each email sign up (subject to your email address being considered as new).
  • By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post.
  • There is no alternative prize or cash alternative to the prize stated.
  • Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
  • The Promoter's decision is final and no correspondence will be entered into.
  • Winners' names and towns will be available on request.
  • Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland’s attempts to make contact
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions.
  • Winners may be requested to take part in publicity.
  • If you sign up for e-newsletters but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

Our registered office

Lakeland, Alexandra Buildings, Windermere, Cumbria, LA23 1BQ
Telephone +44 (0)15394 88100 Facsimile +44 (0)15394 88300

Lakeland Limited trading as Lakeland is a VAT registered company in the UK: 153541873

Place of Registration: Windermere

Company Registration Number: 809688