Terms & conditions

The only condition we place on the use of this website - whether you buy, browse, find out about our stores or just keep up to date with what's happening in the world of creative kitchenware - is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us

Find out about the Lakeland guarantee

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • you're not eligible to order from Lakeland.

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, it is not a problem. Normally your rights mean you can cancel anytime up to 14 days after receiving your order and you would have a further 14 days to return the order, but at Lakeland our guarantee means you can cancel or return items for up to 3 years after ordering for a refund or replacement - just make sure you have your receipt or emailed order confirmation as proof of purchase.

Please note, orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, just return it to us free of charge.

To cancel your order, please contact us

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

Products

To ensure fair access for all our customers, we reserve the right to limit the quantity of a particular item that each customer can buy – just to make sure there's enough to go around.

Price Matching

We reserve the right to amend and update our terms and conditions from time to time, including the right to exclude certain branded products. We'll only ever make these changes when we feel it's necessary though.

myLakeland Vouchers

myLakeland vouchers are redeemable in store, online, or by phone. Can only be used on full priced products. Cannot be used in conjunction with any other promotional voucher or offer that gives you money off your total purchase. Cannot be used on price matched or ex display models. Cannot be used to purchase Alfa Forni, Everdure, Witt & Gozney products. Cannot be exchanged for cash or used to purchase a Lakeland gift card or e-voucher. Voucher can only be used once. Only one voucher or discount code can be used per transaction. Please see here for the full myLakeland terms & conditions.

Till Receipt Store Survey Monthly Prize Draw Terms & Conditions

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  • There are 5 prizes each month of £50 in Lakeland gift cards.
  • Entries will be accepted only through the Lakeland website, whilst completing our store survey.
  • Only one entry per person, per month will be allowed.
  • By the 14th day of the following month, five winners will be drawn at random from all the entries received during the month and notified by email, phone or post.
  • The winners will be drawn at random, from all the entries received.
  • There is no alternative prize or cash alternative to the prize stated.
  • Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
  • Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland's attempts to make contact.
  • The Promoter's decision is final and no correspondence will be entered into.
  • Winners' names and towns will be available on request in store.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions and by any other requirements set out in the promotional material.
  • Winners may be requested to take part in publicity.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

E-Newsletter Sign Up Online Monthly Prize Draw Terms & Conditions

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  • There is one prize each month of £100 in Lakeland gift cards.
  • Entries will be accepted only through the Lakeland website or from agreeing to email marketing on placing an order.
  • You will automatically receive one entry into the current month's prize draw for each email sign up (subject to your email address being considered as new).
  • By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post.
  • There is no alternative prize or cash alternative to the prize stated.
  • Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
  • The Promoter's decision is final and no correspondence will be entered into.
  • Winners' names and towns will be available on request.
  • Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland's attempts to make contact
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions.
  • Winners may be requested to take part in publicity.
  • If you sign up for e-newsletters but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

Product Reviews Monthly Prize Draw Terms & Conditions

  • This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
  • There is one prize each month of £100 in Lakeland gift cards.
  • Entries will be accepted only through the Lakeland website.
  • You will automatically receive one entry into the current month's prize draw for each product review you leave during the month (subject to your product review meeting our editorial guidelines and therefore being published).
  • By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post.
  • There is no alternative prize or cash alternative to the prize stated.
  • Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
  • The Promoter's decision is final and no correspondence will be entered into.
  • Winners' names and towns will be available on request.
  • Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland's attempts to make contact.
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions.
  • Winners may be requested to take part in publicity.
  • If you leave a product review but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

User Generated Content & Reviews

User generated content helps us to improve our products as well as helps other customers make an informed decision. We love your content and would love to feature you, but before we can here’s the legal bit…

By stating “Yes” or “Agree” in response to Lakeland Ltd when prompted on social media or email in regards to content usage you are accepting these Terms of Use and you confirm:

  • You are at least 18 years old
  • You are the sole author and owner of the content
  • The content is not known to you to be inaccurate, false or misleading
  • The content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers
  • The content is not known to you to infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
  • The content is not known to you to violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
  • You agree to allow Lakeland Ltd to use any photograph, video, review and any other media content you submit (your content) on, but not limited to, our social media channels and website ‘www.lakeland.co.uk’
  • You grant Lakeland Ltd permission to edit, condense or modify your content
  • You confirm that you are the parent or guardian of any children featured in your content, or that you have obtained the express authorisation from the parent or guardian of any children featuring in your content
  • You grant Lakeland Ltd permission to use your content in any advertising and promotional activities carried out by Lakeland. This may include using your content in any advertising and promotional material (including print, television, online or social media advertisement campaign)

Please see our privacy policy here: www.lakeland.co.uk/info/PrivacyPolicy

Social Prize Draws

Social prize draws are competitions and giveaways held across our social media platforms. Before entering please read the following Terms and Conditions:

  • The prize draws are open to residents, over the age of 18 in the UK, Republic of Ireland, Channel Islands and Isle of Man excluding Lakeland employees, their agents or anyone professionally connected with the promotion.
  • To be entered you must follow and complete the instructions provided by Lakeland Ltd on the prize draw post by the date stated.
  • Third party, electronic and bulk entries will not be accepted.
  • Competitions may run across multiple of our social media pages.
  • Prizes are as stated, are non-transferable, and cannot be changed in any way or substituted for a cash alternative.
  • Winners will be selected by Lakeland Ltd and this decision is final. No correspondence will be entered into.
  • Winners will be contacted by the platform on which the prize draw was held. Lakeland Ltd will make two attempts to inform the winners and failure to reply and provide a UK postal address by 7 days will forfeit the entry and a new winner will be selected.
  • Winner names and counties are available on request by contacting us (www.lakeland.co.uk/help/contact-us).
  • Lakeland Ltd may request the winner to take part in publicity.
  • Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of Lakeland Ltd and therefore Lakeland Ltd may amend the prize draw and the entrant agrees that Lakeland Ltd holds no liability for this.
  • Lakeland reserves the right to amend these Terms and Conditions at any time without notice
  • All participants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain a copy for personal reference.

Our registered office

Lakeland, Alexandra Buildings, Windermere, Cumbria, LA23 1BQ
Telephone +44 (0)15394 88100 Facsimile +44 (0)15394 88300

Lakeland Limited trading as Lakeland is a VAT registered company in the UK: 153541873

Place of Registration: Windermere

Company Registration Number: 809688