Terms & conditions

The only condition we place on the use of this website - whether you buy, browse, find out about our stores or just keep up to date with what's happening in the world of creative kitchenware - is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us

Find out about the Lakeland guarantee

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

authorisation of your payment failed
we made a pricing or product description error
you're not eligible to order from Lakeland.

If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, it is not a problem. Normally your rights mean you can cancel anytime up to 14 days after receiving your order and you would have a further 14 days to return the order, but at Lakeland our guarantee means you can cancel or return items for up to 3 years after ordering for a refund or replacement - just make sure you have your receipt or emailed order confirmation as proof of purchase.

Please note, orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, just return it to us free of charge.

To cancel your order, please contact us

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

Dry:Soon TV Advertisement Terms & Conditions

The discount is valid until midnight 8th November 2023 and entitles you to £15 off when you purchase a Dry:Soon Heated Airer or bundle.
It is redeemable in store, online or by phone.
£15 discount is only applicable on the following SKUs; 24909, 21736, 25904, 53211, 53343, 25372, 25597, 53200, 53403.
Cannot be exchanged for cash or used to purchase a Lakeland gift card or e-voucher.
Any discount applied as a result of using this voucher will not be refunded if items are returned.
Cannot be used in conjunction with any other promotional voucher that gives you money off your total purchase.
Cannot be used with price-matched or ex-display products.
Cannot be replaced if lost or damaged.
Can be used only once.
Cannot be redeemed by employees of Lakeland.
Lakeland reserves the right to withdraw the offer early and without prior notice subject to stock availability.

The Great Lakeland Bake Competition

This competition is open to all UK-residents, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
To be entered into the competition, you must follow the instructions provided via Lakeland official social media accounts before the stated deadline to entry.
This competition is open to home-bakers only. As an amateur baker your main source of income cannot come from commercial baking in a professional environment and you cannot have ever worked full-time as a baker, cook or chef.
Third party, electronic and bulk entries will not be accepted.
One winner will be chosen by Lakeland from all the valid entries to win a KitchenAid Artisan 4.8L Stand Mixer Almond Cream with Cookie Bundle (63370) and other baking bundle prizes will be awarded at Lakeland’s digression for runners up
The winning decision is final and no correspondence will be entered into.
You grant Lakeland Ltd permission to use your content (including but not limited to your image and name) in any advertising and promotional activities carried out by Lakeland. This may include using your content in any advertising and promotional material (including print, television, online or social media advertisement campaign)
There is no cash alternative or choice of alternative prize to that stated.
Events may occur that render the competition itself or the awarding of the prize impossible due to reasons beyond the control of Lakeland, and accordingly Lakeland may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to Lakeland as a result thereof.
The winner’s name and county will be available on request.
All participants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain a copy of these Terms and Conditions for personal reference.
The Promoter, Lakeland, reserves the right to amend these Terms and Conditions at any time without notice. Any changes will be posted on this website and such posting shall be adequate notice to all participants.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

Spend More, Save More on Lakeland Knives Multibuy Promotion Terms & Conditions

Buy 2 knives from the Lakeland knife range and save 10%
Buy 3 knives from the Lakeland knife range and save 15%
Buy 4 knives from the Lakeland knife range and save 20%
Buy 5 knives from the Lakeland knife range and save 25%

Offer valid from Thursday the 25^th of May 2023.
Lakeland reserves the right to withdraw the offer early and without prior notice subject to stock availability.
The knife skus or product numbers that qualify for this promotion are;

11049 - Lakeland Sure Grip 8cm Paring Knife
11050 - Lakeland Sure Grip 13cm Utility Knife
15221 - Lakeland Fully Forged Paring Knife
15222 - Lakeland Fully Forged All-Purpose Knife
15223 - Lakeland Fully Forged Cook's Knife
15224 - Lakeland Fully Forged Bread Knife
15225 - Lakeland Fully Forged Carving Knife
15226 - Lakeland Fully Forged Carving Fork
15227 - Lakeland Fully Forged Boning Knife
15228 - Lakeland Fully Forged Trad Cleaver
15241 - Lakeland SureGrip Serrated Utility Knife
27079 - Lakeland Precision 20cm Chef's knife
27080 - Lakeland Precision 20cm Bread knife
27081 - Lakeland Precision 13cm Santoku knife
27082 - Lakeland Precision 13cm Utility Knife
27083 - Lakeland Precision 10cm Paring Knife
27084 - Lakeland Precision 18cm Nakiri Knife
27085 - Lakeland Stainless Steel Chef's knife
27086 - Lakeland Stainless Steel Bread knife
27087 - Lakeland Stainless Steel Carving knife
27088 - Lakeland Stainless Steel 13cm Santoku knife
27089 - Lakeland Stainless Steel Utility Knife
27090 - Lakeland Stainless Steel Paring Knife
27091 - Lakeland Damascus 20cm Chef's knife
27092 - Lakeland Damascus 20cm Bread knife
27093 - Lakeland Damascus 13cm Santoku knife
27094 - Lakeland Damascus 13cm Utility Knife
27095 - Lakeland Damascus 10cm Paring Knife
72888 - Lakeland Select-Grip 9cm Paring Knife
72889 - Lakeland Select-Grip 15cm Utility Knife
72890 - Lakeland Select-Grip 12cm Santoku Knife
72891 - Lakeland Select-Grip 20cm Bread Knife
72892 - Lakeland Select-Grip 20cm Slicing Knife
72893 - Lakeland Select-Grip 20cm Chef’s Knife

The discounts can be applied to any combination of the Lakeland knives included in the promotion.
Cannot be exchanged for cash.
Offer cannot be redeemed in conjunction with a promotional voucher that gives you money off your total purchase.
Any discount applied as a result of this promotion will not be refunded if items are returned.
Offer cannot be redeemed by employees of Lakeland.

Please retain these Terms and Conditions for personal reference.
Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

Knife block bundles Terms & Conditions

Lakeland Knife bundles valid from the 14th of August 2023

Magnetic knife rack fully forged (SKU 27402) with the following knife bundle – (SKU 27260), (SKU 15221), (SKU 15222), (SKU 15223), (SKU 15224) and (SKU 15225).
Lakeland universal knife block stainless steel (SKU 27404) with the following knife bundle – (SKU 27256), (SKU 27085), (SKU 27087), (SKU 27088), (SKU 27089) and (SKU 27090).
Lakeland bamboo universal knife block fully forged (SKU 27406) with the following knife bundle – (SKU 27276), (SKU 15221), (SKU 15222) and (SKU 15223).
Lakeland magnetic knife rack Damascus (SKU 27403) with the following knife bundle – (SKU 27260), (SKU 27091), (SKU 27094) and (SKU 27095).
Lakeland universal knife block select grip (SKU 27405) with the following knife bundle – (SKU 27256), (SKU 72888), (SKU 72889) and (SKU 72893).
Lakeland bamboo universal knife block select grip (SKU 27407) with the following knife bundle – (SKU 27276), (SKU 72888), (SKU 72889), (SKU 72890), (SKU 72891) and (SKU 72893).
Lakeland Acacia magnetic precision (SKU 27408) with the following knife bundle – (SKU 27257), (SKU 27079), (SKU 27080), (SKU 27081), (SKU 27082) and (SKU 27083).
Lakeland Acacia Magnetic Stainless Steel (SKU 27409) with the following knife bundle – (SKU 27257), (SKU 27085), (SKU 27089) and (SKU 27090).
Lakeland Multi knife block fully forged (SKU 27410) with the following knife bundle – (SKU 27258), (SKU 15221), (SKU 15222), (SKU 15223), (SKU 15224) and (SKU 15225).
Lakeland Multi knife block Damascus (SKU 27411) with the following knife bundle – (SKU 27258), (SKU 27091), (SKU 27092), (SKU 27093), (SKU 27094) and (SKU 27095).
Lakeland easy view knife block precision (SKU 27412) with the following knife bundle – (SKU 27259), (SKU 27079), (SKU 27080), (SKU 27082), (SKU 27083), (SKU 27084)

The Knife Sku’s or product numbers that qualify for this promotion are:

27402
27260
15221
15222
15223
15224
15225
27404
27256
27085
27087
27088
27089
27090
27276
27403
27091
27094
27095
27405
72888
72889
72890
72891
72893
27408
27257
27410
27258
27092
27412
27259
27079
27080
27082
27083
27084

Offer valid across Lakeland.co.uk, in our retail stores and via phone and post orders.
Lakeland reserves the right to withdraw the offer early and without prior notice subject to stock availability.
One knife block per knife bundle.
One of each SKU for each bundle.
Offer can be redeemed in conjunction with a promotional voucher that gives you money off your total purchase.
Offer can be redeemed by employees of Lakeland.
You must be over the age of 18 to purchase the above bundle. It is against the law to sell knives to persons who are under the age of 18.

Till Receipt Store Survey Monthly Prize Draw Terms & Conditions

This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
There are 5 prizes each month of £50 in Lakeland gift cards.
Entries will be accepted only through the Lakeland website, whilst completing our store survey.
Only one entry per person, per month will be allowed.
By the 14th day of the following month, five winners will be drawn at random from all the entries received during the month and notified by email, phone or post.
The winners will be drawn at random, from all the entries received.
There is no alternative prize or cash alternative to the prize stated.
Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland's attempts to make contact.
The Promoter's decision is final and no correspondence will be entered into.
Winners' names and towns will be available on request in store.
All participants will be deemed to have accepted and be bound by these Terms and Conditions and by any other requirements set out in the promotional material.
Winners may be requested to take part in publicity.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

E-Newsletter Sign Up Online Monthly Prize Draw Terms & Conditions

This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
There is one prize each month of £100 in Lakeland gift cards.
Entries will be accepted only through the Lakeland website or from agreeing to email marketing on placing an order.
You will automatically receive one entry into the current month's prize draw for each email sign up (subject to your email address being considered as new).
By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post.
There is no alternative prize or cash alternative to the prize stated.
Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
The Promoter's decision is final and no correspondence will be entered into.
Winners' names and towns will be available on request.
Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland's attempts to make contact
All participants will be deemed to have accepted and be bound by these Terms and Conditions.
Winners may be requested to take part in publicity.
If you sign up for e-newsletters but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

Product Reviews Monthly Prize Draw Terms & Conditions

This free, monthly prize draw is open to all UK residents aged 18 years or older, excluding Lakeland employees, their agents, families or anyone professionally connected with the promotion.
There is one prize each month of £100 in Lakeland gift cards.
Entries will be accepted only through the Lakeland website.
You will automatically receive one entry into the current month's prize draw for each product review you leave during the month (subject to your product review meeting our editorial guidelines and therefore being published).
By the 14th day of the following month, one winner will be drawn at random from all the entries received during the month and notified by email, phone or post.
There is no alternative prize or cash alternative to the prize stated.
Winners will be notified (by email, phone or post) within two weeks of the draw taking place.
The Promoter's decision is final and no correspondence will be entered into.
Winners' names and towns will be available on request.
Lakeland reserve the right to redraw the winners if after 60 days the prize has not been claimed or winner has not responded to Lakeland's attempts to make contact.
All participants will be deemed to have accepted and be bound by these Terms and Conditions.
Winners may be requested to take part in publicity.
If you leave a product review but do not wish to be entered into the prize draw, please contact us by email by the first day of the following month.

Please retain these Terms and Conditions for personal reference.

Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.

User Generated Content & Reviews

User generated content helps us to improve our products as well as helps other customers make an informed decision. We love your content and would love to feature you, but before we can here’s the legal bit…

By stating “Yes” or “Agree” in response to Lakeland Ltd when prompted on social media or email in regards to content usage you are accepting these Terms of Use and you confirm:

You are at least 18 years old
You are the sole author and owner of the content
The content is not known to you to be inaccurate, false or misleading
The content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers
The content is not known to you to infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy
The content is not known to you to violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
You agree to allow Lakeland Ltd to use any photograph, video, review and any other media content you submit (your content) on, but not limited to, our social media channels and website ‘www.lakeland.co.uk’
You grant Lakeland Ltd permission to edit, condense or modify your content
You confirm that you are the parent or guardian of any children featured in your content, or that you have obtained the express authorisation from the parent or guardian of any children featuring in your content
You grant Lakeland Ltd permission to use your content in any advertising and promotional activities carried out by Lakeland. This may include using your content in any advertising and promotional material (including print, television, online or social media advertisement campaign)

Please see our privacy policy here: www.lakeland.co.uk/info/PrivacyPolicy

Social Prize Draws

Social prize draws are competitions and giveaways held across our social media platforms. Before entering please read the following Terms and Conditions:

The prize draws are open to residents, over the age of 18 in the UK, Republic of Ireland, Channel Islands and Isle of Man excluding Lakeland employees, their agents or anyone professionally connected with the promotion.
To be entered you must follow and complete the instructions provided by Lakeland Ltd on the prize draw post by the date stated.
Third party, electronic and bulk entries will not be accepted.
Prizes are as stated, are non-transferable, and cannot be changed in any way or substituted for a cash alternative.
Winners will be selected by Lakeland Ltd and this decision is final. No correspondence will be entered into.
Winners will be contacted by the platform on which the prize draw was held. Lakeland Ltd will make two attempts to inform the winners and failure to reply and provide a UK postal address by 7 days will forfeit the entry and a new winner will be selected.
Winner names and counties are available on request by contacting us (www.lakeland.co.uk/help/contact-us).
Lakeland Ltd may request the winner to take part in publicity.
Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of Lakeland Ltd and therefore Lakeland Ltd may amend the prize draw and the entrant agrees that Lakeland Ltd holds no liability for this.
Lakeland reserves the right to amend these Terms and Conditions at any time without notice
All participants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain a copy for personal reference.

Our registered office

Lakeland, Alexandra Buildings, Windermere, Cumbria, LA23 1BQ
Telephone +44 (0)15394 88100 Facsimile +44 (0)15394 88300

Lakeland Limited trading as Lakeland is a VAT registered company in the UK: 153541873

Place of Registration: Windermere

Company Registration Number: 809688