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3 year guarantee
The only condition we place on the use of this website - whether you buy, browse, find out about our stores or just keep up to date with what's happening in the world of creative kitchenware - is that you enjoy it!
If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us
Find out about the Lakeland guarantee
We may not be able to accept your order, or part of your order, due to one of the following reasons:
If there are any problems with an order, you'll be contacted by one of our Customer Services Advisors.
If you change your mind about an order and want to cancel it, it is not a problem. Normally your rights mean you can cancel anytime up to 14 days after receiving your order and you would have a further 14 days to return the order, but at Lakeland our guarantee means you can cancel or return items for up to 3 years after ordering for a refund or replacement – just make sure you have your receipt or emailed order confirmation as proof of purchase.
Please note, orders are normally processed immediately after they've been placed, so we may have already packed your order and made arrangements for it to be sent when you cancel it. If this is the case then we can't always stop the order from being delivered: once you receive the order, just return it to us free of charge.
To cancel your order, please contact us
We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Please see delivery & returns for more information.
Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.
Please retain these Terms and Conditions for personal reference.
Promoter: Lakeland, Alexandra Buildings, Windermere LA23 1BQ, registered company no. 809688.
Lakeland, Alexandra Buildings, Windermere, Cumbria, LA23 1BQ
Telephone +44 (0)15394 88100 Facsimile +44 (0)15394 88300
Lakeland Limited trading as Lakeland is a VAT registered company in the UK: 153541873
Place of Registration: Windermere
Company Registration Number: 809688
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