"So very, very disappointed." star star_border star_border star_border star_border I suffer with arthritis and therefore find 'rubbing in' difficult, so I usually make pastry, scones, etc., in my food processor. However, I decided to use my Lakeland hand mixer earlier to blend the flour and butter for a half batch of scones. Disaster! Despite the description stating 'Able to whisk and blend ingredients gently to combine ingredients at the start of a mix without splashing', I ended up wearing the flour as soon as I turned the mixer on to the slowest setting and the work surface was covered! There is nothing 'gentle' about this mixer - the slowest speed is way too fast :o( support_agent A note from the team Thank you for your review. We’re sorry to hear of your experience and we've sent you an email. The speeds are graduated but you may find using a deeper bowl helps to reduce spillage.
"Faulty mixer, excellent customer service" star star_border star_border star_border star_border I initially assumed this mixer, received in early June, was just a far superior version of my very old one as the speed was so fast! However, it was tricky to get the beaters out unless the mixer was left to cool and then then operating system jammed completely. My first Lakeland disappointment in 35 years! Returned for a refund - excellent email and phone service. support_agent A note from the team Thank you for your review. We’re sorry to hear that your hand mixer was faulty but we’re pleased we were able to put things right for you.”
"Lakeland hand mixer" star star_border star_border star_border star_border Although there are 5 speeds for this mixer they are all fast The first time I used it to process an all in one cake mixture using speed 1the flour was blown round the kitchen. I had to stop and do the initial mixing by hand. Surely there should be a more moderate speed to start with as ,for example, making butter cream using icing sugar would be near impossible. Ejecting the blades wasn’t a problem but inserting them was . The instructions given were incorrect. support_agent A note from the team Thank you for placing your review. I'm sorry to hear of your experience. The speeds are graduated but you may find using a deeper bowl helps to reduce spillage. I'm pleased to say the instructions have now been amended - the beaters do not have a ring and click directly into the hole. I'll be in touch to help further.
"Could be good but......" star star_border star_border star_border star_border The mixer is solid and promises much but I struggled to shift the slide switch to get the mixer to turn on. I managed to get it to work on the pulse setting only. Removing the beaters was near to impossible. Then it didn't work at all. Then it did work only on the numbered settings then the beaters started knocking into each other and not turning. I returned the mixer. Hermes collected it 16 days ago and I have not heard anything from Lakeland. I emailed more than 48 hours ago and have still heard nothing. I appreciate that the current circumstances are far from normal but please communicate. support_agent A note from the team Thank you for your review. We're sorry to hear of your experience and we're glad we've now been able to put things right for you. Due to currently only small team of us working our replies are taking longer than normal. Thanks again for your feedback.
"Good hand mixer" star star star star_border star_border It is the first one I have purchased from Lakeland and it is easy to use but difficult to get the beaters out after use. I have to get my husband to do it and even he has trouble. support_agent A note from the team Thank you for your review. We're sorry to hear you have difficulty with the beaters. You're covered by a three year guarantee so please do get in touch if you'd like to return it.
