"More eco-friendly but appalling smell" star star star_border star_border star_border This review is for an older version of this product The previous formula was effective and smelled fresh, but I always felt guilty because I suspected it wasn't very good for the planet. New citrus based formula, works well, but sadly such a horrible, invasive fragrance I've had to banish it from the house. Sorry, Lakeland, my first poor review. support_agent A note from the team “Thank you for your review. We’re sorry to hear you haven’t found the new fragrance as pleasant as before. As it was bought in store, you can return it to them with your receipt for a full refund.”
"Not as good as before!" star star_border star_border star_border star_border Sadly I didn't read the reviews as I loved the product & didn't know it had changed. I really can't stand the smell! I shall give it to someone who likes it! support_agent A note from the team Thank you for your review. We're sorry you were disappointed and didn't like the new formula and we've sent you an email to help further.
"Oh dear!" star star star star_border star_border I've been buying this ever since Lakeland started to stock it usually several bottles at a time so it is always in the cupboard....but....I didn't realise the bottle had shrunk by 25% for the same money - come on Lakeland - you could have flagged that for us people who just order what we bought last time. Also - smell is a very personal thing but I don't like the new fragrance at all - much preferred the old one! It also seems foamy-er to me...harder to get rid of after cleaning... I won't be buying it again..... support_agent A note from the team We're sorry you were disappointed and didn't like the new formula. We were one of the first retailers to move to 100% recycled bottles, these cost more, but can be recycled again and again. There was also price increase in the formula itself and unfortunately we had to pass on the extra costs to our customers.
"Sadly not as good as it was" star star star_border star_border star_border I've read other recent reviews and concur about the smell but more importantly the cleaning power. I hear what you say Lakeland about the formula being the same but two if us in my house think we can't get our shower as clean as we used to with it. So frustrating as it was brilliant. Can you recommend anything else in your range that is good at limescale removal on glass but won't damage silicone at the edge? support_agent A note from the team We’re very sorry to hear this and will be in touch shortly to sort a refund for you. I can see from your account that you've already purchased the HG Eco Limescale Remover which will better meet your needs
"Really poor re-vamped product" star star_border star_border star_border star_border I've used this product for years and sworn by it but I wouldn't buy it again. The 'perfume' smells really cheap and the pack size seems smaller. It doesn't clean as well as the previous incarnation So I won't be using this product again. Such a shame support_agent A note from the team We're sorry to learn of your disappointment. The fragrance was changed due to feedback from our customers. The bottle is smaller and made from recycled plastic to make it more environmentally friendly, but it should clean the same.
