"Not long lasting" star star star_border star_border star_border This item is a substantial purchase and I am dismayed to see that although not quite 4 years old and after quite light use, the base has cracked where it joins the handle. I accept it is out of guarantee but thought Lakeland would have made some goodwill gesture. I have only given two stars because it is heavy and noisy. - 18 November 2021 support_agent A note from the team Thank you for placing your review. I'm sorry to hear of your disappointment and can see the soup maker was bought in January 2017 so I'm afraid it's outside our three year guarantee.