"Two soup makers failed within 2 months"
I loved this soup maker but it just didn't deliver. The first one burnt on the base and had to be sent back after a month. The second one, used 3 times, refused to heat the soup but did blend uncooked soup. So now this is also going back to the Lakeland 'hospital' so they can see why it is not working. So now I'm paying a lot more for a more expensive Lakeland soup maker. I like the 3 year guarantee so thank you Lakeland.
support_agent A note from the team
Thank you for your review. We’re sorry to hear of your experience with the soup maker and we’ve been sure to pass your feedback along. We'd advise to stir while sautéing as advised in the manual. We’re pleased we could arrange a refund and we hope you’ll enjoy using the new soup maker you’ve ordered.