"Great idea, doesn't work in practice"
I loved the idea of this. Great for freezing single portions of soup. Shame you can't then get them out of the tray without defrosting the whole thing. Once I ended up eating soup four times in two days. This time I just threw three portions away. Such a shame it doesn't work.
support_agent A note from the team
We’re very sorry to hear this if you bought it from one of our stores, then you can simply return it and they will be happy to help you. Please don’t forget to take your proof of purchase. Our supplier has been in touch to say: We generally recommend that customers allow a frozen souper cubes tray to sit on the counter for 3 minutes or so before attempting to remove frozen food. This makes it much easier for the frozen cubes to slide out of their compartments when pushed on the bottom. The stop motion video of the product in use on the lakeland website shows how to remove an individual cube by pushing up on the bottom of the tray. The concern about space and removing all frozen cubes to a freezer bag for longer term storage is actually what we recommend ourselves and we think of the trays more as moulds than as long term storage containers.