"Love but there’s an issue"
This review is for an older version of this product
Love this pan, it’s so useful, BUT every time I take it out of the dishwasher and dry it, I have black dye on my t-towel, and firstly wonder is this going into my food, and secondly what is it? I’ve spoken to customer services, and they’re very sweet, but have been unable to really help me other than offer a refund. Which was also problematic as I paid cash, and hadn’t kept the receipt. I’m more interested in finding out of the black residue is going into my food.
support_agent A note from the team
We have received feedback from the supplier: When a cast aluminium item is made, we use a different type of alloy compared to a pressed/ forged aluminium item. This alloy makes it easier to pour the liquid aluminium in the mold & fills up all of the crevices even better. The downside however is that this alloy is not very resistant to cleaning products & compositions often used in the dishwasher. What happens is that the base of this item, which is the only part of the item that is uncoated, reacts with the dishwasher fluids & erodes a little bit. This gives off ‘black’ dye. This is actually the aluminium that wears off just a tiny little bit. However; this is not harmful & should ‘stop’ happening after a certain amount of time. If you really don’t like this dye from developing, we suggest to wash these cast aluminium items by hand. Not only will this prolong the life-expectancy of this item, it should also stop the development of black dye on the bottom of the product. However we're very sorry to hear this and if you bought it from one of our stores, then you can simply return it and they will be happy to help you. Please don’t forget to take your proof of purchase.