Trying to get the cap off to refill water - cap just goes round and round and does not come off Can't finish the job - first time I've used it Will have to take it back Grrrr!

This steamer is easy to use and very effective. We used it to remove baked-on grease from kitchen tiles and it made a huge difference straight away. It was also good at refreshing my curtains. We plan to use it on the hob and the shower cubicle next.

Perfect size for all sorts of jobs found the home , and easy to use . Extremely handy piece of kit to have to enhance my cleaning regime , especially with Christmas fast approaching . I have cleaned floors , cupboards , windows and steam cleaned rugs . The only negative is the size of the water tank , could do with being a bit bigger . Overall though very pleased with it

Saved me a fortune by revitalising my tired-looking kitchen. It now sparkles the way it did when it was new thirty years ago, and I'm a very happy lady! Yes, it's a bit wet if you corner it, but a cleaning cloth followed by a dry tea-towel to follow it round works miracles. This is just the gadget to bring a bit of excitement to an old lady in lockdown!

This is a powerful little steamer. However I am forced to give a low rating as it doesn’t do everything as advertised. The main reason for purchase was to steam my daughter’s school blazer. Product description says it has a fabric steamer tool and can be used on clothes. However, the instructions are to attach pads to the fabric steamer tool. Pads are NOT included. I contacted Bissell who said this model does not come with pads and the fabric steamer tool cannot be used without a pad attached. They can be bought separately from Bissell (not Lakeland). Very disappointed.