myLakeland - Frequently Asked Questions

A: We need your address to send you your card, special offers, invites to special events, and details of our great partnerships. We would also like to send you occasional e-mails updating you about the club
A: We take the protection of customer`s details extremely seriously and do not pass on your details to any 3rd parties or partners. Our privacy promise can be found at www.lakeland.co.uk/info/PrivacyPolicy
A: We will send you a Welcome Pack with your permanent card 2-3 weeks from signing up. Before it arrives the temporary card means that every time you shop and scan your card we will make a contribution to our charity pot
A: We surveyed our customers and colleagues to find out which charities were important to them. As a result we have chosen 2 national charities. We also want to support local charities and details of monies raised and who is being supported can be found at www.lakeland.co.uk/charity
A: Simply call our contact centre on 015394 88100 and we will sort it for you
A: Please visit our website www.lakeland.co.uk/mylakeland to review our exciting partnerships and the benefits available to you
A: Coupons will be sent to you in the post on a regular basis
A: Unfortunately not but we will send regular packs to you with vouchers in them
A: We are not able to look up individual customers vouchers in the stores and you will need to bring them with you
A: We are not able to look up individual customers vouchers in the stores and you will need to bring them with you
A: We are currently not able to do this but it is on our list of improvements for myLakeland and we will tell you when you can
A: Membership of myLakeland is on an individual basis only
A: You can opt out at anytime by logging in to your online account on our website or calling us on 015394 88100