The Lakeland Guarantee

Trust Lakeland

We want you to enjoy shopping at Lakeland with complete confidence, which is why, in addition to your statutory rights, every single product* you buy from us comes with a 3 year guarantee.

Quality you can depend on

We're committed to offering quality products that will give you amazing results, stand the test of time and provide excellent value for money. No product makes it into our range without us really putting it through its paces; however, if you buy something from us and you're not 100% satisfied*, or it is faulty, you can return it for a refund or replacement for up to 3 years – just bring along your receipt or emailed order confirmation as proof of purchase.

We always put you first

For over 60 years, customer service has been at the very heart of our business. Looking after our customers has helped Lakeland thrive since we opened our doors in the 1960s and, as we've grown, we’ve never lost sight of what’s important... you! If you have any questions about our guarantee, or want to return a product, our friendly, knowledgeable staff in store or in our Customer Services team in Windermere will always be happy to help.

*Exclusions:

Due to hygiene reasons, there are some items that are only eligible for returns if they are unused and in their original unopened condition (with all packaging and seals intact).

Products that cannot be returned unless unopened or faulty: Heated Textiles

These items have tamper-proof packaging so that we can determine whether they have been opened. If this seal is broken, we will consider the product used and therefore not eligible for a refund (unless faulty).

If you attempt to return a product outside our returns policy, we will not be able to process a refund or replacement.

This does not affect your statutory rights.