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It's nice to be recognised for all the hard work we do, but we think the biggest reward we get is when our customers are truly happy! Customer service is at the very heart of everything we do, so we are really proud of these awards and survey results that we've achieved, especially as many of them have been voted for by our customers:
Our Buying Director Matthew Canwell said "We are delighted to have won the GIA award" when we impressed the judges with excellent retail displays throughout our 60-plus stores, as well as with our iPad magazine, to achieve this accolade.
Customer service is at the heart of all we do, so we were elated to be given 1The Customer Award' which recognizes multichannel retailers who connect most successfully with digital customers.
The premiere awards for the homewares industry, these are the 'Oscars' of the retail world, and to be chosen as the winner for 'Excellence in Retail Display' was a fantastic achievement indeed.
We were over the moon to be nominated for Good Housekeeping's prestigious 'Best New Household Product' award – and doubly pleased when our Edgeware Zester was the winner, and our Thermospatula the runner up!
In the first year of publishing our Lakeland Magazine for iPad, we had lots of fantastic feedback and were very proud when the Digital Magazine Awards chose us as their 2012 winner of the Food and Drink Magazine of the Year. We were up against some very stiff competition so it came as a lovely surprise to win!
Recognised for excellence in the 'Best Household Product' category, we were simply delighted to scoop the Gold Award for our Dry:Soon 2-Tier Heated Tower Airer. We were shortlisted with some big brands like Tefal, DeLonghi and Magimix, so we were really excited to take the top spot!
Even more exciting than winning one House Beautiful award was winning a second! It was a huge honour to be awarded Gold for our PushPans – an innovation that's exclusive to Lakeland.
Bringing together the entire gifts and home industry, 'The Greats Awards' are the accolades to strive for. We're really proud of our gift range, and the Rayner brothers couldn't have been more thrilled to accept this award on behalf of all at Lakeland.
Lakeland was placed joint first out of 100 high street retailers in Which's High Street Shops Survey, June 2010. Gaining 5 stars for our service and quality of product, we were just pipped at the post, but we were proud as punch to have beaten many big high street names, such as John Lewis and Marks & Spencers.
Our website was placed 4th out of 78 online shops overall - but in our category, we came 2nd. The Which? survey added "Lakeland.co.uk in particular has been highlighted by members for its willingness to go beyond their expectations."
Out of 75 big brands rated for their customer service, we came 4th, with 5 stars across the board for making customers feel valued, our product knowledge, communication skills and how we deal with issues. Competing with major brands much larger than our own, such as Waitrose, Amazon, Apple etc, we're pleased our dedication to customer service has resulted in such confidence.
Shortlisted with Marks & Spencer, John Lewis, Next and Argos, we were delighted to be given the Silver award for Best Online Retailer of the Year.
Not one, but two Gold accolades were awarded to us from our industry peers at the prestigious Britain's Best Retailer Awards, organised by the much-respected Housewares Magazine.
The judges commented that they thought our website does everything right: "it looks superb, it's very easy to navigate, and if you're a cookery enthusiast, then this is like having a chat with another cookery enthusiast."
For the third year running we won the much coveted Best Multiple Housewares Retailer, the judges noting that Lakeland "have always got an eye out for something innovative", "they listen to their customers and if the customers aren't happy they'll do something about it", One judge even said: "My view of a good product is, has it been listed by Lakeland?"
Recognised as the 'Oscars' for the housewares industry, these awards shine the spotlight on retailers for their product innovation and service. Our Managing Director, Sam Rayner had this to say about the accolade: "It is an honour for us to receive this award on behalf of Lakeland, as it illustrates the wonderful relationship we have with the Housewares industry. They have a huge respect for the innovation and service that the Lakeland team have delivered over the years, and I look forward to us doing the same in years to come."
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