KitchenAid Artisan Blender Empire Red 5KSB5553BER 1 "Gutted" Pradeep Verma 31 October 2014 Following the reviews, I decided to splash out and replace my Kenwood Blender. What a disappointment !! Firstly the glass jug was loose on the base and did not lock. The first time the unit was operated fluid escaped from the lid and the fruit came out lumpy, even the banana! I tried it again and the same happened, even with the smaller jug. I tried to clean both, following the instructions of a little water and soap but this ended with more water all over my work top. A machine costing £148 should be able to blend without leaving lumps. Taking it back for a refund/Sage 0 Stars A note from the team Thanks for taking the time to write your review. I'm sorry to hear of the problems you've had, the staff at the store will be happy to help.