"faulty design far from improved" star star_border star_border star_border star_border Having used the previous design for years I bought two of the new 'improved' version without hesitation a month or so ago. The first one snapped after two weeks use (bits of the plastic around the collar broke off). Assumed it was a one off and just threw out and started using the second one. This has also just cracked the same way and is unusable. Design needs to be looked at as it s not fit for purpose. Unfortunately I do not have the receipt as I didn't anticipate any problem having used the old style ones for years. Lynne - 31 January 2013 support_agent A note from the team Thanks for the review and taking the time to contact our customer services team. I'm glad they were able to help.