"Unhappy" star star_border star_border star_border star_border I bought this to include in a gift for a friend. I couldn’t print it off the link didn’t work. I contacted customer services and after a long time they answered and said it should print off. No other help was offered. By that time it was too late anyway I will be using the voucher myself. This is the first time in all my years shopping with Lakeland that I have ever had even a hint of a problem. Certainly it is totally unheard off not to get positive knowledgeable and helpful advice to resolve a problem if a difficulty has been raised. The upside of this is I have money to spend on myself. support_agent A note from the team We're sorry you were unable to open the link and print it off when you wanted to.
"Speedy voucher" star star star star star I ordered this online as part of a gift for my sister’s birthday. It was sent to my email immediately and I could forward to her so she was able to order online with the voucher. She does not live near a store so this is her preferred method. It would theoretically be possible to order a voucher online for someone already in the store. The vouchers have a long use by date, 2 years I think, so plenty browsing time online or time to go to a store. The latter would suit me as I live in Spain and UK visits about one a year but still love to shop in Lakeland and ‘feel’ the products seen online.
"A great prize from PrizeDeck" star star star star star PrizeDeck offered a £20 Gift Voucher in one of its free to enter giveaways and this a perfect prize - ideal for using online or instore to purchase from a wide range of kitchen and houseware.
"Disappointed" star star_border star_border star_border star_border Expected something printable (like Amazon do) as it was a Christmas gift but disappointed only a sheet of paper to copy. My daughter in law lives 2 hours away from your nearest shop. If I had had it sent they were charging silly postage for it when it should be a first class stamp fee. Poor service for such a great company and so many people using on line support_agent A note from the team Thank you for placing your review. We're sorry to hear of your disappointment with the appearance of the e-voucher and we've passed your comments to our team to consider going forward. We're able to send gift cards out postage free and this can be done online or over the phone.
"I made a mistake" star star star star star I wanted this as a present for a relative but didn't read the gift cards properly. Just picked at the designs and ended up ordering one gift card and 1online gift card. Waited a week then rang customer services. The lady was so helpful explained what I done arranged to use the online one to pay for a new gift card and sent it to me in time for Christmas. She was brilliant. Unfortunately the courier let us down by leaving the parcel outside without leaving a note and I didn't find it until my relative had left. But I would really like to thank you for the effort.
