"healthy grandkids treats" star star_border star_border star_border star_border I did read your website reviews before I bought this product. I Thought surely it can't be that much of a problem !! I struggled for ages to get each lolly case out of the frame, used all my strength to prize each one out of the case. I then made up a fruit smoothy, tried to place back in holder without fitting them to tight, this proved impossible as they tip over. When frozen what a job I had trying to get one lolly out, took me ages. I don't understand why the case is so tight. I am so disappointed with this product,I will be returning for a refund. Mrs McRae - 01 September 2020 support_agent A note from the team Thank you for your review. We're sorry to hear of your disappointment with the lolly maker - we'd advise to run it under warm water to help release them. We're pleased to hear you'll be able to return it to the store and you may be interested to look at the lick and sip lolly maker reference 50377.