"Poor design - rice falls through slots" star star star_border star_border star_border The inner basket of this product has slots, rather than holes. This allows for the raw rice to fall through when it is being rinsed. Once the rice is cooked, some of it sticks firmly in the slots, making it difficult to clean. The rice I use is Basmati, so nothing unusual about the grain size. Mrs Wretham - 25 January 2021 support_agent A note from the team Thank you for your review. We’re sorry to hear this is happening. Broken rice grains may fall through, however any rice that does fall through still cooks. We’d recommend soaking the steamer afterwards in hot soapy water. We’ve been in touch to help further.