"First one did not work, second one produced barely hot espre" star star star_border star_border star_border When I looked at this machine, the 3 reviews were 5 stars, seemed good. Local Lakeland shop had only 2, both on display. Took the one most recently displayed & was offered a discount. At home, followed instructions to the letter – no water came out in the 1st cleaning step, same in 2 further attempts. Returned it to the shop, which kindly arranged one delivered. It worked, but coffee was only just hot enough. From experience, coffee temperature from espresso machines decreases with age, so not a good start. Returned it for refund & the refund included the discount as X-mas present. Nice folks. Dr Copp - 06 December 2021 support_agent A note from the team Thank you for your review. We’re sorry to hear this didn’t meet your expectations but we’re pleased we could put things right for you. We'd suggest using a warmed mug to help with the temperature of the coffee.