"Poor chrome finish" star star star_border star_border star_border Called 'stainless steel' but the bread slots are chrome-plated.This is attacked by bread crumbs (one can't avoid a few crumbs when making toast) and becomes pitted. I returned my first toaster for replacement - and I have been careful to brush crumbs off the top of my new one (burnt fingers!). Despite my care the chrome is beginning to pit again. Too embarrassing to go through the replacement rigmarole again. I will buy another make of toaster in the future (and NOT one, made in China).Toasting function perfectly satisfactory - but look elsewhere for a toaster of marketable quality. - 16 August 2021 support_agent A note from the team Thank you for your review. We’re sorry to hear this and we’ve sent you an email to offer a full refund.