"Very Disappointed" star star_border star_border star_border star_border Took the mugs out of the box to wash before using. One of them cracked at the handle whilst washing. Didn’t even get to use it! I bought 4 boxes of the mugs, I’ll be returning the other 3 boxes! support_agent A note from the team Thank you for your review. We’re really sorry to hear of your experience - it may be that they were knocked while in transit. We’ve been in touch via email to help further.
"Beware" star star star star star I bought 6 of these mugs as I thought they looked stylish. Unfortunately, when you drink from them, the coffee dribbles down the side of the mug. This is due to the design being too chunky at the top. Very disappointing.
"Handle snapped off without warning" star star_border star_border star_border star_border Despite careful use/hand washing, I noticed cracks appearing around the points at which the handle is attached to the body of the glass. It has today simply snapped off completely - happily not while it was full of boiling hot tea or coffee! The second glass has a similar pattern of cracks and I would not take the risk of using that any more. I have reported my concerns to Lakeland and trust they will review the design of this product. support_agent A note from the team I’m sorry to hear the mug developed cracks after washing - we’d always advise to stop using a product of this type should a crack appear. I’m pleased to see a full refund has been made and your feedback has been passed on.
"I really like these mugs" star star star star star_border I was a little worried that these might be heavy and chunky but actually they are very lightweight. They are no more chunky than my denby coffee mugs and they do keep the coffee hot for much longer. I don't think they would survive a collision with the tap or another mug but at the price it would not be too much of a disaster. The only downside is that they have to be hand washed, hence the four stars.
