"Poor design" star star_border star_border star_border star_border I love to use loose tea in a glass teapot as you can see exactly how strong the tea is, but I was very disappointed by this teapot, bought after the infuser in our previous one broke. The problem with it is that it is not possible to remove the infuser when the tea is ready and then replace the lid, as the lid does not fit the teapot without the infuser inside. This means that the tea will become stewed and bitter as it continues to brew, or the tea will cool down fast when the infuser and lid are removed. I returned it, and bought another one from a high street department store. - 15 October 2021 support_agent A note from the team We're sorry this wasn't suitable, but we're glad you managed to find an alternative.