"Arrived damaged, twice" star star_border star_border star_border star_border They are beautiful glasses but rubbed up against each other in transit and arrived scratched. Spoke to customer service lady, very helpful, said they would send replacement with extra packing around them to prevent damage. Replacement arrived packed exactly the same and damaged. I’m so dissatisfied and disappointed as they were a house warming present. Will ring for a refund and shop elsewhere now. Mrs McDonald - 11 December 2020 support_agent A note from the team We're very sorry this happened and I can see we've now been able to refund you. The glasses are available in the majority of our stores.