"Don't bother" star star_border star_border star_border star_border Bought this during the first lockdown at it's full price and didn't actually use it until recently - if I had used it earlier I 100% would have returned it. I already knew about the bad reviews so I was incredibly and careful and followed the instructions exactly. Froze the puts for 24 hours, refrigerated the ingredients (no alcohol) for 24 hours, followed every instruction - and it just doesn't work. The ingredients looked no different when they came out, just completely liquid. I expected a lot more from Lakeland to be honest. support_agent A note from the team We’re very sorry to hear it wasn't suitable for you and will be in touch shortly to arrange a refund.
"Not good" star star_border star_border star_border star_border I bought this as I liked the thought of two different flavours at the same time. I've tried this a few times and both times the ice cream hasn't thickened. I to left the pots in the freezer for over 24 hours and still didn't work. Really need to send this back but no one answering the phones. I'll go to Windermere when I'm up that way with work very soon support_agent A note from the team Thank you for your review. We're sorry to hear this hasn't worked as well as expected. We've spoken to our buying team who advised that the best way to get perfect ice cream is to cool down the mixture overnight in the fridge before use and then to slowly pour the mixture into the bowls while the paddles are turning. We've been in touch via email to help further.
"Disappointed" star star star_border star_border star_border I bought this as there is only 2 of us, I liked the idea of making two different flavours. The first time I used it, the mixes didn't thicken much at all. The second time, I was very careful to chill everything. The pots were in the freezer for 24 hours and the mix in the fridge overnight. After 45 mins churning, I was able to pour the mixtures out. I sent it back and bought one with a compressor, which is brilliant support_agent A note from the team Thank you for your review. We’re sorry to hear this didn’t work well for you but are pleased to hear you’re enjoying using the compressor ice cream maker.
"Be Careful" star star star star_border star_border The Ice Cream Maker works well however in the handbook it would be better if right at the beginning of the instructions it said DO NOT USE A METAL SPOON. I damaged mine by not reading right through to the end of the instructions. It is easy to scratch the inside so be careful. support_agent A note from the team thanks for your feedback- we'll make sure that your comments are passed on to our buying team
