"Bit tricky to begin with" star star star star_border star_border Everything was painless from the purchase to the delivery by Hermes. Maybe I was just being stupid but I could not get past manual which is the far left button until I realised you had to set up ie the frozen chips setting far right button before doing anything because if you don’t it cannot be done and there is nothing in the instructions to tell one what to do so you will be stuck on manual for the cooking you are doing. Got the hang of it now but I can tell you I was cursing a lot at the beginning. Should be ok now I think but we shall see. Alan McKean - 29 November 2020 support_agent A note from the team Thank you for your review. We're sorry to hear that the instruction book wasn't clear and we've passed these comments to our buying team to look into going forward.