"Lakeland Digital 3-Tier Electric Steamer" star star star star_border star_border This product does the basic job of steaming food perfectly adequately. However, the loose bottoms to the baskets are too loose and fall out easily. My main gripe is the fact that is does not capture the condensed water at all well. I like to use this as stock for gravy or sauces. A small amount is captured in the tray beneath the bottom basket but most of it ends up back in the main reservoir. My previous steamer, made by a well known brand of similar design, did this job perfectly. Overall, I would summarize as disappointing. Mr Phillips - 16 November 2021 support_agent A note from the team Thank you for your review. We're sorry to hear of your disappointment with the steamer. As we have a three year guarantee this can be returned to us for a refund if you wish.