"what a disappointment" star star_border star_border star_border star_border I bought one of these during lockdown for my son and daughter in law . I thought it would be ideal for baby clothes having myself had a Lakeland 36 peg dryer for over 20 years. The problem with this model is that the hanging hook easily separates from the the rest of the hanger and the hanger falls to the ground . We have yet to dry one wash without mishap...The small plastic projections holding the hook to the hanger which enable it to swivel are flimsy. The soft grip hooks are great so one star. I have contacted customer services and they are refunding me Mrs ONeill - 04 October 2021 support_agent A note from the team Thanks for your feedback. We're sure the one you had must have been faulty in some way as we've not heard of this happening before, but we're glad we've been able to help you with a refund.