"Disappointing" star star star_border star_border star_border When I first used this I thought it was marvellous. Every time I used this rack I turned the lock to ensure that it was secured to the tile - after making certain that the tile was clean and also the suction pad. However, after about a month from first use it just kept falling off the wall.I have tried so many times to attach it since then, but with no luck. Even when I do not put any washing on it. It is a great shame because it is a really good idea.I am thinking of using the Lakeland suction cups (which work really well) to insert the ball so that the rack will still have the same function. Dee Elton - 20 September 2021 support_agent A note from the team The surface must be dry and non-porous, but we're sorry this happened and we'll be in touch.