"Not fit for purpose" star star_border star_border star_border star_border Since submitting the review below Customer Services have been in touch. I am delighted with the service I have received from them. Five stars for the Excellent Service both on line and at the Windlesham store. Refund processed. You are amazing! I bought this primarily to remove condensation from the windows in winter. I was very disappointed when I used it yesterday to clear the condensation. I certainly did not suck the water from the window. I gave up and resorted to using a cloth. I’ve mislaid my receipt and just have the despatch note. I hope this will enable me to get a refund. Diana McCann - 16 October 2020 support_agent A note from the team Thank you for placing your review. I'm sorry it didn't meet expectations but pleased to hear how happy you are with our service. I can see you've now returned the item to store and the staff were happy to put things right for you.