"mrscass" star star star_border star_border star_border This review is for an older version of this product this product did a good job on my tiled floors but did not clean the oven, it did however clean the shelves in the oven. it was extremely heavy what ever you used it for. i feel that this is a design flaw, it is trying to do many different jobs, the idea is good but it means that the handle at the top is very heavy and unwieldy particularly when used on small jobs like cleaning oven shelves etc. i will be getting a refund for yhisitem shortly. - 31 January 2020 support_agent A note from the team Thank you for placing your review on the Bissell Power-fresh Slim Steam Mop,ref 46196. We're sorry to learn the product doesn't meet your expectations. We'll be in touch with you shortly.