"Disappointed" star star star_border star_border star_border Looked great but mop heads were often stuck in the bucket rather than removing cleanly when rinsing. Bought new mop heads but didn’t solve the problem. Ms Collino - 17 May 2022 support_agent A note from the team Thank you for your review. We're sorry to hear of your disappointment with the flat mop cleaning system. If you're not fully satisfied it can be returned to us under our three year guarantee - please just get in touch.