"Didn't meet my expectations" star star_border star_border star_border star_border Well made but it didn't meet my expectation. The design is not quite right, after you put tea in the pug body and attach the top section it doesn't sit far enough into the water. You can see this in the product image. The body should be longer so all the holes sit in the water in order to defuse completely otherwise you are wasting tea that is floating inside the body of the pug. I returned it to Lakeland in Perth and they refunded me. The staff are great in that store and they said to put on a review so it would be picked up by headoffice. Mrs mcnamara - 10 June 2016 support_agent A note from the team Thank you for taking the time to pass on your feedback - we're sorry this product didn't meet your expectations, we'll pass your comments to our buying team.