"looks lovely but has a design fault"
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I bought this mug to use at work. It looks lovely (though quite heavy) but the drinking spout is set too deep and it is difficult to drink from. You have to really tip your head back to get any liquid which is tricky especially with hot drinks. Had to abandon it I am afraid and go back to my old mug. Shame because it does look lovely.
support_agent A note from the team
I'm sorry to hear that you'd found the mug difficult to drink from, I'll be in touch shortly.
