"Takes a long time. Could be better/quicker"
This was bought for me as a gift to replace an old Philips machine that worked the same way. This one is quieter, but not quite as good at freezing the ice cream. I froze the bowl for 24 hours, prechilled the mixture and made a small portion (came less than halfway up the paddle). But after 45 minutes it was still pretty loose. I will try again, but I suspect the problem may be that the paddle isn't quite a perfect fit for the bowl - it doesn't quite reach the edges to scrape the cream on/off the metal surface. The timer stops the motor after 45 mins (max), but I suspect it needs much longer.
support_agent A note from the team
Thank you for your review. We're sorry to hear this hasn't fully met your expectations. If you feel it's not working correctly, please let the person who gifted it to you know and we'll be happy to help them further.