"Terrible Build Quality" star star_border star_border star_border star_border I've had 3 of these now, the first was dead on arrival, the second was a warranty replacement for the first and died within a year to be replaced by my third which has now died about 18 months into its lifespan, the failure point was the same in all 3, the motor which circulates the water fails, meaning it heats up, but only the water inside the chamber of the wand. I only do sous-vide once or twice a month so I'm not a heavy user, I would expect the wand to last years with my usage pattern, at the moment I'm lucky if it makes it to a year old. support_agent A note from the team We’re very sorry to hear all of this and will be in touch shortly to get this sorted to your satisfaction.
"2nd wand to fail in three months" star star_border star_border star_border star_border This is the second sous vide wand I have had from Lakeland, the first wand stop working after two weeks. This was kindly exchanged in the shop, but three months later and I’ve had the exact same issue with the power failing. Now in Covid crisis with no bath to cook with. support_agent A note from the team We’re very sorry to hear it's faulty, and will be in touch shortly
"Brilliant.... then shocking!" star star_border star_border star_border star_border I got this online before Christmas 2019 I was so pleased for the first half dozen times, then...... It died..... switched off half way through the night during a 16 hour cook and had to throw away a huge joint that was being done for a dinner party. It would not restart at all. Returned to store and replaced, "no known issues with this product" was the statement. Used the new one once, great....... then next time it switched off after 30 minutes and won't switch on again!! It is being returned for a refund. Have to say customer service has been excellent but product is not. support_agent A note from the team We’re very sorry to hear it's faulty, we'll be in touch with further details. You can return it to store after the lockdown and they'll be happy to help you.
"Never write reviews but..." star star star star star Looked at sous vide wand for a while, bought it months ago and have been a little scared of it and not even opened the box! I finally got it out of the box, no problem with finding a big enough pan. Have made best ribeye steaks have ever cooked, eggs, carrots, still learning! Lots of online sites dedicated to recipes and little videos. Have even been making infused vodka and gin, done in a couple of hours...so far have made raspberry and rose, rhubarb and elderflower, orange and cinnamon. So easy to store too, this my best gadget and definetly worth purchasing!
"Brilliant!" star star star star star We have just tried out our sous vide wand for the first time and cooked two ordinary supermarket chicken breasts - they were completely delicious : moist, flavoursome and a good, firm texture. Yes, you do need a tall pan and ours wasn't tall enough, but I bought one online for a very reasonable price. We are completely won over to sous vide cooking.
