"Definitely a fail"
For the first use I followed the instructions, the result was an undercooked clump of rice. I tried less rice with the same volume of water, it was slightly more separated but not good. Also, despite the lid having clicked into place, some water had come through the lid which has become mishapen and made quite a mess in the microwave. I think this item will be going in the bin.
support_agent A note from the team
Thank you for your review. We're sorry to hear this didn't work well for you. There's a lot of factors that can determine how the rice comes out such as power levels, rice type, and using the microwave from a cold start. We're pleased we could arrange a refund for you.