"Rice overcooked" star star star_border star_border star_border This review is for an older version of this product I find that if I let the rice cooker go to the end of its cooking cycle, the rice is dry and over cooked Does anyone else have that problem? support_agent A note from the team We're very sorry to hear this but glad to note you've already been refunded. Our supplier has been in touch to say that due to the way the rice cooker works, this can take up to 30 minutes for the timer to start counting down with 1 cup of rice. This is generally how long all rice cookers take. However, worth noting that this is dependent on the amount of rice being cooked, how much water was used etc. We’d recommend playing around with the water ratios. Different types of rice will have differing absorption rates.