"Badly designed and an expensive fail"
I followed all instructions (pressing both sides, opening lid, etc) but the force required to pull-open is too excessive. Probably designed by body-building men (unaware that water expands when frozen) and with no female input. And the video is obviously shot with the device dry and empty to make it look easy. Even if pulled-open, the cubes get bottle-neck jammed and shaking them out means they miss the glass. Please don’t again mention the 5-minute wait. The whole point is instant cooling – not half melted cubes and a sopping worktop. A badly designed “looks good, but doesn’t work” product.
support_agent A note from the team
“Thank you for your review. We’re sorry to hear this hasn’t met your expectations and we’ve passed your feedback along. You’ll be able to return it back to store along with your receipt and they’ll be happy to help further.”