"I can't believe you have made this so bad, it was brilliant!"
Product's been used in my house for 3 generations, we all thought it brilliant and recommended it to everyone. I'm understanding why you changed to a more planet friendly "cling" film but why the ghastly cardboard box. Everybody I know bought this originally because the plastic box (which was recyclable) was perfect. It always cut a usable piece of clingfilm, it was safe even for children to use, and it lasted as long as the clingfilm without falling apart. None of which can be said about card boxes with nasty sharp cutters! So retrograde a step. Don't become ordinary you're better than that!
support_agent A note from the team
We’re very sorry to hear it didn't meet your expectations if you bought it from one of our stores, then you can simply return it and they will be happy to help you. Please don’t forget to take your proof of purchase.