Shark® Vac-then-Steam 5 "Fantastic!" jane 14 November 2011 I recently bought this after getting tired of smears & not being able to remove stubborn marks left by ordinary mops. It left my kitchen floor as clean as it was when first layed. My only problem is where do I get replacement pads from? A note from the team Thanks for your review. Replacement pads can be obtained from our Customer Services team on 01539488100.