"Top tip: changing the ink pad"
To put in a new ink pad, slightly depress the Hide ID mechanism (as if you're stamping something). This releases the stamp and makes it easy to slide the old ink pad out and the new ink pad in. BTW - this is a great product - been using it for years - so sorry that all the negative reviews have led Lakeland to discontinue it. Lakeland still stocks the refill ink pads.