Tefal® Preference Pro Cookware Frying - 28cm 5 "Good pan super service" Mrs Wood 16 September 2015 I recently purchased this pan but on arrival it was badly dented. I rang Lakeland and was dealt with by Debbie who was absolutely super. A new pan was immediately despatched and arrived the following morning! Excellent customer service. The pan is fabulous, as it's by far the best frying pan I've ever owned. It has some weight without being unmanageable and is a good size. It's easy to wash and is well built. Lakeland's customer service is also to be commended. Personal service and a super fast response. Couldn't be happier all round. Well done Lakeland and thankyou Debbie. A note from the team Thank you for placing your review and for your kind comments - we'll be sure to pass them on to Debbie.