Lakeland Brushed Stainless Steel Jug Kettle 1 "Given Up....." Jeremy 08 March 2013 This review is for an older version of this product I wrote a review a while back when I had taken my kettle back because the lid had sheared off at the hinge - I regret to say that after taking my 5th kettle back I have now got a refund and given up with this kettle. Such a shame but thank goodness for the refund policy offered by Lakeland. A note from the team Thanks for placing your review. We're sorry you've had so many difficulties with your kettle. We're pleased to see our store colleagues have been able to help.