"Not warm and scratches easily"
I was bought this last Christmas as a present. I used it and wasn't impressed and I just pulled it out last night to test it again. The first time I used it I scratched the surface a lot just by putting plates on. I have thick stoneware plates which also means that they can't be heated up by the tray as it is quite weak. It would work better with china plates, but even then they could only be stacked 2 or 3 plates high. All of my serving dishes are too thick to be kept warm by the tray too.
support_agent A note from the team
Thanks for palcing your review. We're sorry that the tray has been such a disappointment and will be in touch shortly to help.