"Great for family meals" star star star star star I bought this to keep my food warm over the festive season and for general use as food cools quickly on our granite table.I am delighted with this product, it sits in the middle of the table when not in use, heats up quickly and stays warm for ages.Be careful with earthenware though as it scratches the stainless steel top, but that is unavoidable.
"Works well but scratches easily" star star star star star_border I bought this especially for Christmas entertaining. Always useful for warming dishes and keeping food hot (especially takeaway dishes).My tray didn't come with any instructions but I was able to use it without. Another reviewer mentioned that earthenware dishes scratched the surface - I found that all my dishes caused scratches - a bit of a shame on the lovely brushed steel.Overall a good product, but I will ask customer services to send me instructions and it would be better if the surface was harder wearing. support_agent A note from the team Thanks for placing your review. Sorry you didn't receive an instruction booklet with the item. I'll be in touch shortly to help.
"very useful product but the booklet isn't!" star star star star_border star_border Useful and does what it should, however, the booklet was confusing - it refers to a on/off switch - there isn't one - the only way to switch the tray on is by plugging it in and switching on the socket! It also refers to a green light when the tray has reached temperature - mine hasn't got a green light, I can only see a yellow/orange light! I also decided that it was best not to use the tray actually on the table as my guests kept burning themselves as they reached over to the dishes on top - a 'heatproof' lip around the edge of the tray would have been useful and avoided these accidents, It would have also prevented the dishes from sliding off as they did tend to move about a bit which was worrying. A light which stays on whilst the tray is hot would also have been useful as unless you touch it you don't know whether it is has cooled down enough to put away etc, maybe alight which dims or changes colour as the tray cools? Overall pleased, but I would reiterate common sense and caution when using! support_agent A note from the team Thanks for taking the time to write your review. I'll be sure to pass your comments on to the buying team and I'll be in touch shortly.
"Not so hot" star star star star_border star_border Basically a good product, excellent size and keeps food hot. No on/off switch and the warning lights are very dim, especially the green/yellow one. Customer service sent a replacement (very excellent people) but this one is just the same. Will still use it, but with care, as basically it is what I want.
"Warming tray" star star star star_border star_border Bought this for Xmas, overall does what it says, but ~I've used it twice and it looks 10 years old - didn't use earthenware products on it either - used Pyrex! Any way to get rid of scratches? Would using a cooker liner underneath the dishes still keep food as hot? support_agent A note from the team Thanks for the review and taking the time to speak to me on the phone. The stainless steel reviver (product reference 23456) or the Maas metal polishing cream (product reference 7247) will help restore the finish of the tray. It's fine to use a cooking liner under the dishes. Anything that conducts heat and is heat proof would work well.