"Disappointing" star star star_border star_border star_border Whilst I agree the kettle certainly looks good, I've found the lid difficult to grip to open, the kettle awkward to fill whilst looking at the water level and heavy ergonomically to pour unlike upright jug kettles. If you have to refill the kettle again immediately after one boil, to fill a pan for example, be aware that you will burn your hand if you fill from the top rather than through the spout, unlike a jug kettle with a hinged lid. I was also surprised just how hot the metal parts of the handle got. Sorry to say I will be returning it to the shop. Mrs Halstead - 17 May 2011 support_agent A note from the team Thanks for placing your review. I'll be in touch shortly to help.