Potential security breach of Lakeland website.
Late on Friday July 19th we discovered that the Lakeland website was being attacked by hackers in a sophisticated and sustained attack. Immediate action was taken to block the attack, repair the system and to investigate the damage done and this investigation continues.
Today it has become clear that two encrypted databases were accessed, though we''ve not been able to find any evidence that the data has been stolen. However, we have decided that it is safest to delete all the customer passwords used on our site and invite customers to reset their passwords. Next time you log-in to your Lakeland account you will be asked to reset your password and provide a new one. It is not necessary to do this straight away, just the next time you want to use the account.
We also advise, as a precaution, that if you use the same password on any other account/s, you should change the passwords on these accounts as soon as possible. We do not know for certain that the hackers succeeded in stealing data, however since there is a theoretical risk and because it is our policy to be open and honest with our customers, we are being proactive in alerting you.
We deeply regret that this has occurred and apologise for the inconvenience caused.
The security of our customers’ data is hugely important to us and we are devastated to have fallen victim to these criminals. This has occurred despite the best efforts of ourselves and the industry leading IT company that runs our website for us to use the best security systems available. We are committed to protecting our customers’ data and will continue to seek additional measures to ensure the integrity of our systems.
Lakeland had been subjected to a sophisticated cyber-attack using a very recently identified flaw in the system used by the servers running our website, and indeed numerous websites around the world. This flaw was used to gain unauthorised access to the Lakeland web system and data. Hacking the Lakeland site has taken a concerted effort and considerable skill. We only wish that those responsible used their talent for good rather than criminal ends.
The attack on the Lakeland website has not impacted our Lakeland stores nor has it impacted our Mail Order Call Centre. In both cases these use separate systems that are not internet based and continue to trade normally.
Any customer concerned about this issue should contact our Customer Services team via email or telephone us on 015394 88100, open 8am until 10pm everyday. We are sincerely grateful for the support of our customers as we deal with the damage done by these criminals.
23rd July 2013.