Place your order and collect from your nearest store or any myHermes Parcel Shop.
When you place an eligible order, you will be offered the Free Click & Collect service at the checkout. Available from most Lakeland stores in the UK, we will suggest your nearest store(s), or you can select an alternative if you prefer, and deliver your order to your chosen store ready for you to collect.
We will give you an estimated collection date and keep you informed of progress by email before letting you know when your order is available in store. We can also keep you updated by text message direct to your mobile.
For added convenience, we can now deliver your order to your local MyHermes ParcelShop. To take advantage of this, simply select the 'ParcelShop' option on the 'your basket' page.
Orders despatched to myHermes ParcelShop locations should arrive at your chosen ParcelShop within 3-5 working days after despatch.
If you have chosen to provide us with a mobile telephone number and that number is listed in the 'mobile' field then you should receive an SMS text message from Hermes once your shopping has arrived at your chosen ParcelShop. Where a mobile telephone number has not been listed in the 'mobile' field, we will contact you ourselves via email.
When collecting your order from the ParcelShop – please remember to take along one of the following forms of ID:
ParcelShop will hold your parcel for ten days from the date it arrives at your chosen ParcelShop - if you do not collect your order within ten days, it will be returned to us. Upon receipt of your parcel we will either issue you with a refund or contact you to discuss whether you would like the parcel to be despatched again.
If you are in any doubt about your ParcelShops opening times etc, we highly recommend you contact them prior to making a special journey to collect your shopping.
If you’re not delighted with your purchase or our service, or find the same product elsewhere for less, please tell us so that we can put it right.